Director, Service Technology & Strategy

Automatic Data Processing, Inc.

La Palma (CA)

On-site

USD 123,000 - 304,000

Full time

19 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Wellness program

Short-term disability

Long-term disability

Volunteer time off

Holidays

Personal days

Vacation

Job summary

Automatic Data Processing, Inc. is seeking a Director of Technical Services to lead the service technology efforts within Small Business Services.

This high-impact role blends technical leadership with program orchestration and cross-functional collaboration to deliver customer-facing capabilities and business outcomes. The ideal candidate has 8+ years in product management or related fields, with proven ability to manage complex internal projects, partner with engineering and business teams,

Qualifications

8+ years in product management, technical operations, or related roles.
Experience leading complex internal projects with engineering and business teams.
Proven ability to translate business needs into technical solutions and drive customer-facing capabilities.

Responsibilities

Define scope, refine requirements, and establish success criteria for technical projects.
Provide analysis showing outcomes and focus areas for improvement.
Maintain visibility into the portfolio and ensure strategic alignment.
Translate business needs into technical solutions with the engineering team.
Act as a strategic advisor on technical direction and priorities.
Communicate constraints and tradeoffs to non-technical stakeholders.