Director of Technical Services & Product Strategy

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 123,000 - 304,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Disability coverage

Paid Holidays & Vacation

Paid Volunteer Time Off

Job summary

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology initiatives for Small Business Services.

This role blends technical leadership, project orchestration, and cross-functional coordination to deliver customer-facing capabilities and measurable business outcomes. The ideal candidate has 8+ years in product management or related fields, with a proven ability to manage complex internal projects and collaborate with engineering and business teams to

Qualifications

• Bachelor's degree in a technical, analytical, or business-related field (or equivalent experience).
• 8+ years of proven experience in product management, technical operations, or related roles.
• Full SDLC expertise - discovery through launch and post-launch analysis.
• Technical acumen - ability to engage deeply with engineers on decisions.
• Data fluency - comfortable with analytics tools and data interpretation.
• Clear communicator - write business cases, run meetings, explain concepts.
• Comfortable with ambiguity - progress without complete information.
• Naturally collaborative - works well with engineering, design, and business teams.

Responsibilities

• Technical Project & Portfolio Management: define scope, refine requirements, establish success criteria.
• Provide analysis on outcomes and where to double down.
• Maintain visibility into the portfolio and ensure strategic alignment.
• Cross-Functional Product Coordination: translate business needs into technical solutions.
• Act as a product strategist and guide technical direction.
• Collaborate with stakeholders, engineering, design, and UX research to clarify priorities.
• Work with internal customers including executives and front-line managers.
• Stakeholder Management & Communication: bridge between technical teams and business users.
• Gather insights from data, analytics, and user feedback to inform decisions.
• Communicate constraints and tradeoffs to non-technical stakeholders.
• Maintain a data-driven approach to prioritization and decision-making.
• Strategic Leadership: use analytics to understand business needs and objectives.
• Develop evidence-based opinions and validate through research.
• Navigate ambiguity and drive progress.
• Keep teams energized with optimistic, collaborative leadership.

Skills

Bachelor's degree

8+ years experience

Full SDLC expertise

Technical acumen

Data fluency

Clear communication

Comfort with ambiguity

Collaborative

Education

Bachelor's degree in technical/analytical/business field

Job description

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology initiatives for Small Business Services.

This role blends technical leadership, project orchestration, and cross-functional coordination to deliver customer-facing capabilities and measurable business outcomes. The ideal candidate has 8+ years in product management or related fields, with a proven ability to manage complex internal projects and collaborate with engineering and business teams to