Director of Technical Services

Automatic Data Processing, Inc.; New York (NY); On-site; USD 123,000 - 304,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Retirement savings match

Wellness program

Disability insurance

Charitable contribution match

Holidays

Personal days and vacation

Paid volunteer time off

Job summary

ADP is seeking a Director of Technical Services to lead service technology in Small Business Services. This role blends technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession.

The ideal candidate has 8+ years in product management or related fields, with proven experience managing complex internal projects and collaborating with engineering and business teams to deliver customer-facing capabilities.

Qualifications

• Bachelor's degree in a technical, analytical, or business-related field.
• 8+ years in product management, technical operations, or related roles.
• Full SDLC expertise - discovery through launch and analysis.
• Technical acumen for engaging with engineers on decisions, architecture, design.
• Data fluency with analytics tools and reporting.
• Clear communicator who writes business cases and leads meetings.
• Approach to ambiguity and course-correcting without perfect information.
• Collaborative mindset across engineering, design, and business teams.

Responsibilities

• Define scope, refine requirements, and set success criteria for technical projects.
• Provide analysis showing outcomes and where to double down.
• Maintain portfolio visibility and ensure strategic alignment.
• Translate business needs into technical solutions with engineering.
• Act as a strategic advisor on technical direction for products.
• Clarify priorities with stakeholders and unblock work.
• Engage internal customers including executives and frontline managers.
• Bridge between technical teams, business leaders, and users.
• Gather insights from client data, analytics, and feedback for decisions.
• Communicate constraints and tradeoffs to non-technical stakeholders.
• Maintain a data-driven approach to prioritization and decisions.
• Use analytics and customer insights to define true business needs.
• Develop evidence-based opinions and validate by research.
• Navigate ambiguity and progress without perfect information.
• Keep teams energized with collaborative leadership.

Skills

Technical leadership

Portfolio management

Data analysis

Communications

Collaboration

Strategic thinking

Education

Bachelor's degree in technical/analytical/business field

Job description

We are seeking a Director of Technical Services to work on service technology in Small Business Services. This is a high-impact director-level position that combines technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession.

The ideal candidate will bring 8+ years of experience in product management or similar fields, with proven expertise in both managing complex internal projects and collaborating with engineering and business teams to deliver customer-facing capabilities.

Key Responsibilities

Technical Project & Portfolio Management

• In partnership with business and engineering teams, define scope, refine requirements, and establish success criteria for technical projects
• Provide thoughtful analysis that tells us what outcomes our work is providing, and where we need to double down
• Maintain visibility into the portfolio of ongoing technical projects and ensure strategic alignment

Cross-Functional Product Coordination

• Partner with the Service Technology Engineering team to translate business needs into technical solutions
• Act as a product strategist (not a product owner managing backlogs, but a strategic advisor on technical direction)
• Collaborate with business stakeholders, engineering, design, and UX research teams to clarify priorities and unblock work
• Work positively and effectively with internal customers including client service associates, executives, and frontline managers

Stakeholder Management & Communication

• Serve as a bridge between technical teams, business leaders, and users
• Gather insights from client data, analytics, and direct user feedback to inform service technology decisions
• Communicate technical constraints and tradeoffs to non-technical stakeholders
• Maintain a data-driven approach to prioritization and decision-making

Strategic Leadership

• Use analytics and customer insights to understand what the business truly requires to achieve objectives
• Develop evidence-based opinions and validate them through research
• Navigate ambiguity and make progress without waiting for perfect information
• Keep teams energized and moving forward with optimistic, collaborative leadership

What We're Looking For

Core Competencies (Required)

• Bachelor's degree in a technical, analytical, or business-related field (or equivalent experience)
• 8+ years of proven experience in product management, technical operations, or related roles
• Full SDLC expertise - demonstrated success from discovery through launch and post-launch analysis
• Technical acumen - Ability to engage deeply with engineers on technical decisions, architecture, and system design
• Data fluency - Comfortable with analytics tools, can pull reports, interpretation of data
• Clear communicator - Can write business cases, run productive meetings, and explain technical concepts to diverse audiences
• Comfortable with ambiguity - Make progress without complete information and course-correct quickly
• Naturally collaborative - Works well with engineering, design, business teams; shares perspectives and commits fully once direction is set

Preferred Qualifications

• Regulated industry experience - Background in payroll, HR, tax, fintech, healthcare, or similar domains where compliance and accuracy are critical
• AI/Automation expertise - Hands-on experience integrating GenAI or LLM tooling into workflows; understands capabilities and limitations
• Technical background - Some hands-on experience with software development, even if not a full-time engineer
• Built something - Created and shipped a product, tool, or side project, preferably using modern development approaches
• Early adopter mindset - Actively learning emerging technologies and applying them to solve business problems

What We Offer

• Impact at scale - Your decisions drive product strategy and internal operations with direct impact on customer outcomes
• Intellectual challenge - Work at the intersection of technology, product, and business with complex, meaningful problems
• Collaborative culture - Join a team that values courageous conversations, innovation, and continuous learning
• Career growth - Opportunities to develop expertise in emerging technologies and move into broader leadership roles
• Inclusive environment - Work in a culture that embraces diverse perspectives and empowers all associates

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $123,400.00 - USD $303,800.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.