Director of Service Technology & Strategy

Automatic Data Processing, Inc.; Schaumburg (IL); On-site; USD 123,000 - 304,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology in Small Business Services.

This director-level role combines technical leadership with cross-functional program orchestration to drive client outcomes through innovation and data-driven decision making. The ideal candidate has 8+ years in product management or related fields, with proven experience guiding complex internal projects and collaborating with engineering and business teams to deliver

Qualifications

• 8+ years of proven experience in product management, technical operations, or related roles.
• Full SDLC expertise - demonstrated success from discovery through launch and post-launch analysis.
• Data fluency - comfortable with analytics tools and reporting.

Responsibilities

• Define scope, refine requirements, and establish success criteria for technical projects.
• Translate business needs into technical solutions and provide strategic guidance on direction.
• Gather insights from data and user feedback to inform technology decisions and prioritization.

Skills

Product management

Technical operations

Cross-functional collaboration

Education

Bachelor's degree in a technical, analytical, or business-related field

Job description

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology in Small Business Services.

This director-level role combines technical leadership with cross-functional program orchestration to drive client outcomes through innovation and data-driven decision making. The ideal candidate has 8+ years in product management or related fields, with proven experience guiding complex internal projects and collaborating with engineering and business teams to deliver