Tech Services & Product Strategy Director

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 123,000 - 304,000; Full time

Benefits offered by this job

Impact at scale

Intellectual challenge

Collaborative culture

Career growth

Inclusive environment

Job summary

ADP is seeking a Director of Technical Services to lead service technology in Small Business Services, blending technical leadership with cross-functional coordination to drive client outcomes.

The role requires 8+ years in product management or similar, with proven ability to manage complex internal projects and partner with engineering and business teams to deliver customer-facing capabilities. ADP offers a collaborative culture and growth opportunities.

Qualifications

• 8+ years of proven experience in product management, technical operations, or related roles.
• Full SDLC expertise - discovery through launch and post-launch analysis.
• Technical acumen - engage with engineers on decisions, architecture, and system design.
• Data fluency - able to pull reports and interpret data.
• Clear communicator - write business cases, run productive meetings, explain concepts to diverse audiences.
• Comfortable with ambiguity - make progress without complete information.
• Naturally collaborative - works with engineering, design, and business teams and aligns direction.

Responsibilities

• Define scope, refine requirements, and establish success criteria for technical projects.
• Provide analysis of outcomes and where to double down.
• Maintain visibility into portfolio and ensure strategic alignment.
• Translate business needs into technical solutions with engineering teams.
• Act as a product strategist on technical direction, not backlog management.
• Clarify priorities with stakeholders, design, UX, and client teams.
• Bridge between technical teams, business leaders, and users.

Skills

Product management

Technical operations

Cross-functional collaboration

SDLC expertise

Data fluency

Clear communicator

Ambiguity tolerance

Collaborative leadership

Education

Bachelor's degree in technical/analytical/business field

Job description

ADP is seeking a Director of Technical Services to lead service technology in Small Business Services, blending technical leadership with cross-functional coordination to drive client outcomes.

The role requires 8+ years in product management or similar, with proven ability to manage complex internal projects and partner with engineering and business teams to deliver customer-facing capabilities. ADP offers a collaborative culture and growth opportunities.