Director, Client Success & Service Excellence

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 115,000 - 214,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) in the United States seeks a Director, Client Service in SBS Specialty Solutions, Time and Labor Management. The role guides multiple teams to deliver exceptional client service, optimize operations, and drive client satisfaction and retention.

The position requires a Bachelor’s degree, 8+ years in service/HCM consulting, 5+ years of people leadership, and up to 25% travel. It offers broad leadership exposure and impact across ADP client accounts.

Qualifications

• Bachelor's degree required.
• At least 8 years of experience in a service or HCM consulting organization.
• At least 5 years of people leadership experience required.
• Ability to travel up to 25% required.

Responsibilities

• Supports, directs, and implements the overall strategy for servicing and supporting their assigned book of business.
• Evaluates, implements, and communicates strategies to improve availability for and resolution of all client inquiries.
• Ultimately responsible for the client experience, NPS, client retention within their assigned book of business.
• Leads a virtual and matrix-managed organization with service strategies to ensure client satisfaction.

Skills

Leadership

Client service

Travel readiness

Education

Bachelor's degree

Job description

Automatic Data Processing, Inc. (ADP) in the United States seeks a Director, Client Service in SBS Specialty Solutions, Time and Labor Management. The role guides multiple teams to deliver exceptional client service, optimize operations, and drive client satisfaction and retention.

The position requires a Bachelor’s degree, 8+ years in service/HCM consulting, 5+ years of people leadership, and up to 25% travel. It offers broad leadership exposure and impact across ADP client accounts.