Director of Service Technology & Strategy

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 123,000 - 304,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology initiatives within Small Business Services.

This high-impact role combines technical leadership, program orchestration, and cross-functional coordination to drive client outcomes through innovation and a culture of customer obsession. The ideal candidate brings 8+ years in product management or related fields, with a proven track record of managing complex internal projects and partnering with

Qualifications

• Bachelor's degree in a technical, analytical, or business-related field (or equivalent experience).
• 8+ years of proven experience in product management, technical operations, or related roles.
• Full SDLC expertise - demonstrated success from discovery through launch and post-launch analysis.
• Technical acumen - Ability to engage deeply with engineers on technical decisions, architecture, and system design.
• Data fluency - Comfortable with analytics tools, can pull reports, interpretation of data.
• Clear communicator - Can write business cases, run productive meetings, and explain technical concepts to diverse audiences.
• Comfortable with ambiguity - Make progress without complete information and course-correct quickly.
• Naturally collaborative - Works well with engineering, design, business teams; shares perspectives and commits fully once direction is set.

Responsibilities

• Technical Project & Portfolio Management: Define scope, refine requirements, and establish success criteria for technical projects.
• Provide thoughtful analysis that tells us what outcomes our work is providing, and where we need to double down.
• Maintain visibility into the portfolio of ongoing technical projects and ensure strategic alignment.
• Cross-Functional Product Coordination: Translate business needs into technical solutions with Engineering.
• Act as a product strategist and strategic advisor on technical direction.
• Collaborate with stakeholders, engineering, design, and UX research to clarify priorities and unblock work.
• Work with internal customers including client service associates, executives, and frontline managers.
• Stakeholder Management & Communication: Bridge between technical teams, business leaders, and users.
• Gather insights from client data, analytics, and direct user feedback to inform service technology decisions.
• Communicate technical constraints and tradeoffs to non-technical stakeholders.
• Maintain a data-driven approach to prioritization and decision-making.
• Strategic Leadership: Use analytics and customer insights to understand business needs.
• Develop evidence-based opinions and validate through research.
• Navigate ambiguity and progress without perfect information.
• Keep teams energized and moving forward with collaborative leadership.

Skills

Technical Project & Portfolio Manager

Cross-Functional Coordination

Data fluency

Clear communication

Ambiguity tolerance

Collaborative

Technical acumen

Engage with engineers

Education

Bachelor's degree in a technical/analytical/business field

Job description

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology initiatives within Small Business Services.

This high-impact role combines technical leadership, program orchestration, and cross-functional coordination to drive client outcomes through innovation and a culture of customer obsession. The ideal candidate brings 8+ years in product management or related fields, with a proven track record of managing complex internal projects and partnering with