Director, Technical Services & Product Strategy

Automatic Data Processing, Inc.; New York (NY); On-site; USD 123,000 - 304,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Retirement savings match

Wellness program

Disability insurance

Charitable contribution match

Holidays

Personal days and vacation

Paid volunteer time off

Job summary

ADP is seeking a Director of Technical Services to lead service technology in Small Business Services. This role blends technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession.

The ideal candidate has 8+ years in product management or related fields, with proven experience managing complex internal projects and collaborating with engineering and business teams to deliver customer-facing capabilities.

Qualifications

• Bachelor's degree in a technical, analytical, or business-related field.
• 8+ years in product management, technical operations, or related roles.
• Full SDLC expertise - discovery through launch and analysis.
• Technical acumen for engaging with engineers on decisions, architecture, design.
• Data fluency with analytics tools and reporting.
• Clear communicator who writes business cases and leads meetings.
• Approach to ambiguity and course-correcting without perfect information.
• Collaborative mindset across engineering, design, and business teams.

Responsibilities

• Define scope, refine requirements, and set success criteria for technical projects.
• Provide analysis showing outcomes and where to double down.
• Maintain portfolio visibility and ensure strategic alignment.
• Translate business needs into technical solutions with engineering.
• Act as a strategic advisor on technical direction for products.
• Clarify priorities with stakeholders and unblock work.
• Engage internal customers including executives and frontline managers.
• Bridge between technical teams, business leaders, and users.
• Gather insights from client data, analytics, and feedback for decisions.
• Communicate constraints and tradeoffs to non-technical stakeholders.
• Maintain a data-driven approach to prioritization and decisions.
• Use analytics and customer insights to define true business needs.
• Develop evidence-based opinions and validate by research.
• Navigate ambiguity and progress without perfect information.
• Keep teams energized with collaborative leadership.

Skills

Technical leadership

Portfolio management

Data analysis

Communications

Collaboration

Strategic thinking

Education

Bachelor's degree in technical/analytical/business field

Job description

ADP is seeking a Director of Technical Services to lead service technology in Small Business Services. This role blends technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession.

The ideal candidate has 8+ years in product management or related fields, with proven experience managing complex internal projects and collaborating with engineering and business teams to deliver customer-facing capabilities.