Director, Technical Services & Product Strategy

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 123,000 - 304,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology in Small Business Services. This senior role combines technical leadership, project orchestration, and cross-functional coordination to drive client outcomes through innovation.

The ideal candidate has 8+ years in product management or related fields, with proven experience in managing complex internal projects and delivering customer-facing capabilities across the full SDLC.

Qualifications

• 8+ years of experience in product management, technical operations, or related roles.
• Full SDLC expertise from discovery through launch and post-launch analysis.
• Technical acumen for engaging with engineers on decisions, architecture, and system design.
• Data fluency with ability to pull reports and interpret data.
• Clear communicator capable of writing business cases and leading productive meetings.
• Navigate ambiguity and progress without complete information.
• Naturally collaborative with engineering, design and business teams.

Responsibilities

• Define scope, requirements, and success criteria for technical projects.
• Provide analysis on outcomes and where to double down.
• Maintain visibility into the portfolio and ensure strategic alignment.
• Translate business needs into technical solutions with engineering teams.
• Act as a strategic advisor on technical direction.
• Clarify priorities with stakeholders and unblock work.
• Gather insights from client data, analytics, and user feedback to inform decisions.
• Communicate constraints and tradeoffs to non-technical stakeholders.

Skills

Product management

Technical operations

Data fluency

Clear communication

Cross-functional collaboration

Strategic thinking

Stakeholder management

Ambiguity navigation

Education

Bachelor's degree in technical/analytical/business field

Job description

Automatic Data Processing, Inc. seeks a Director of Technical Services to lead service technology in Small Business Services. This senior role combines technical leadership, project orchestration, and cross-functional coordination to drive client outcomes through innovation.

The ideal candidate has 8+ years in product management or related fields, with proven experience in managing complex internal projects and delivering customer-facing capabilities across the full SDLC.