Director, Salesforce Platform Strategy & CoE

Relha LLC; Coral Gables (FL); Hybrid; USD 160,000 - 180,000; Full time

Job summary

Ryder is seeking a Director of Salesforce Platform to own the enterprise Salesforce ecosystem, set the vision, and govern investment priorities. This leader chairs the Salesforce CoE, drives platform health, security, and reliability, and partners across Sales, Service, Product, Security, and Finance to deliver measurable business value.

The role requires building consensus across business segments, establishing governance, and guiding distributed teams while maintaining enterprise standards and

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field.
• 10+ years in progressive technology leadership with responsibility for enterprise platforms.
• 10+ years leading Salesforce or comparable enterprise SaaS/CRM platforms in a large, complex, multi-business-unit environment.
• 5+ years leading Salesforce org/instance rationalization or consolidation, including business-process, data, integration, security, and change impacts.
• 5 years or more in executive stakeholder management, vendor/commercial negotiations, financial planning, and business-case/benefit realization.
• Candidates must be authorized to work for any employer in the United States and will not require current or future visa sponsorship.

Responsibilities

• Establish multi-year Salesforce vision, target-state architecture, org strategy, capability roadmap, and investment plan aligned to Ryder's sales, service, customer, data, and digital strategies.
• Chair and mature the Salesforce Center of Excellence (CoE) as a cross-functional operating model with defined membership, decision rights, intake, prioritization, architecture review, release governance, escalation paths, and success measures.
• Maintain clear accountability for platform health across all Salesforce instances, including availability, performance, scalability, environments, licensing, release readiness, technical debt, end-of-life decisions, and operational risk.
• Build durable relationships with Sales Operations, Service, Product, Application Support, Security, Enterprise Architecture, Data, Integration, Infrastructure, Risk, Finance, Procurement, and business-segment leaders; translate competing priorities into enterprise choices.
• Create pragmatic guardrails for configuration, development, integration, data, identity, AI, security, testing, DevSecOps, deployment, and support, while providing tuned teams with self-service paths.
• Lead the assessment, rationalization, and consolidation of Salesforce instances, products, integrations, data models, and customizations; develop transition roadmaps that preserve business continuity and measurable benefits.
• Evaluate Salesforce platform releases and emerging capabilities through structured experimentation, architectural review, security assessment, and value-based adoption decisions.
• Own platform financial planning, forecasts, business cases, TCO, benefit tracking, vendor spend, license optimization, and investment trade-offs; communicate cost, risk, and value implications.

Skills

Executive leadership

Cross-functional collaboration

Salesforce CoE

Platform governance

Security & governance

Education

Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field

Tools

Salesforce

Job description

Ryder is seeking a Director of Salesforce Platform to own the enterprise Salesforce ecosystem, set the vision, and govern investment priorities. This leader chairs the Salesforce CoE, drives platform health, security, and reliability, and partners across Sales, Service, Product, Security, and Finance to deliver measurable business value.

The role requires building consensus across business segments, establishing governance, and guiding distributed teams while maintaining enterprise standards and