Director, Salesforce Platform Strategy & CoE

Ryder System, Inc.; Boston (MA); On-site; USD 160,000 - 180,000; Full time

Job summary

Ryder System, Inc. seeks a Director of Salesforce Platform to own Ryder's Salesforce ecosystem, setting vision, governance, and investment priorities across FMS, SCS, and RLM.

You will lead the Salesforce CoE, drive platform health, security, and data integrity, and partner with cross-functional leaders to align priorities and deliver enterprise value. This role requires senior leadership experience in enterprise Salesforce programs, strong collaboration skills, and the ability to translate

Qualifications

• Bachelor's degree in information systems, CS, engineering, business, or related field.
• 10+ years in progressive technology leadership for enterprise platforms or customer-facing apps.
• 10+ years leading Salesforce or enterprise SaaS/CRM in a large multi-unit environment.
• 5+ years leading Salesforce org rationalization/consolidation incl. data, security, and change.
• 5+ years executive stakeholder management, vendor negotiations, and business-case realization.
• Salesforce multi-org strategy, architecture, lifecycle, and debt management.
• Sales Cloud, Service Cloud, Experience Cloud, Field Service, and analytics patterns.
• Identity, data governance, privacy, security controls, and regulatory practices.
• Product operating models, DevSecOps, release governance, ITSM, and support models.
• Data Cloud, AI/Agentforce, analytics, and emerging Salesforce technologies.
• Salesforce Administrator/Advanced Administrator or Platform App Builder experience.
• Salesforce Architect certifications or equivalent, At hire or plan.
• ItIL, product management, agile, architecture or change-management certs.

Responsibilities

• Define Salesforce strategy, roadmap, and governance aligned to sales, service, and data strategies.
• Chair Salesforce CoE and run a cross-functional operating model with defined roles and processes.
• Ensure platform health, security, reliability, and risk management across instances.
• Provide architectural reviews and enforce enterprise standards for solutions.
• Partner with enterprise architects on reference architectures and data controls.
• Lead lifecycle management, rationalization, and consolidation initiatives.
• Manage vendor, financial, and commercial aspects with Salesforce relationships.
• Drive adoption, training, and change management across business units.

Skills

Enterprise leadership

Stakeholder alignment

Cross-functional collaboration

Governance & policy

Architecture thinking

Communication to execs

Education

Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field

Tools

Salesforce

Sales Cloud

Experience Cloud

Salesforce Platform

Job description

Ryder System, Inc. seeks a Director of Salesforce Platform to own Ryder's Salesforce ecosystem, setting vision, governance, and investment priorities across FMS, SCS, and RLM.

You will lead the Salesforce CoE, drive platform health, security, and data integrity, and partner with cross-functional leaders to align priorities and deliver enterprise value. This role requires senior leadership experience in enterprise Salesforce programs, strong collaboration skills, and the ability to translate