Director, Rewards & Loyalty — NAM Growth Leader

Mastercard Inc.; O’Fallon (MO); On-site; USD 156,000 - 265,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Paid time off

Tuition reimbursement

On-site fitness facilities

Job summary

Mastercard is seeking a Director of Product Management to own the Mastercard Rewards portfolio for North America. You will lead loyalty strategy, collaborate with cross-functional teams, and present to clients and executives to drive platform adoption and growth.

The role requires strong analytics, stakeholder management, and experience in loyalty programs, with a focus on NAM expansion. A Bachelor's degree is required; advanced degree preferred. Hybrid/onsite responsibilities in NAM locations.

Qualifications

• Bachelor's degree required, Advanced degree preferred or equivalent experience.
• Strong written and verbal communication skills and the ability to effectively communicate to many audiences, from low level technical resources to internal and client executives.
• Strong presentation, relationship management and project management credentials are essential.
• Previous credit/debit/private label card marketing or related services experience preferred.
• Previous experience in Product Management, Loyalty Product Management experience preferred.
• Proven track record in cross company, collaborative teaming
• Knowledge and experience of loyalty and loyalty platforms required

Responsibilities

• Own Mastercard Rewards (NAM) product line.
• Ensure Sales, Implementation, CIS, BizOps and other partners are adequately enabled to deliver against objectives.
• Develop and deliver executive level presentations internal and external stakeholders.
• Act as subject matter expert for all things Loyalty and Rewards.
• Influence global stakeholders regarding regional platform requirements and enhancement priorities.
• Manage vendor contracts and relationships.
• Represent Mastercard Rewards as a thought leader in client engagements, industry forums, and executive discussions.
• Work with Marketing Services, Dynamic Yield and other Services teams to capture synergies.
• Drive adoption of platform capabilities through client engagement, enablement, and commercialization efforts.
• Lead regional Shared Services teams to ensure smooth deployment and servicing of the Rewards product line.
• Serve as a strategic advisor to clients and internal stakeholders on loyalty platform strategy, rewards program design, customer engagement, and digital transformation opportunities.
• Lead cross-functional prioritization discussions balancing client needs, platform constraints, commercial objectives, and long-term technology strategy.
• Develop platform growth strategies that drive revenue expansion, client retention, operational efficiency, and increased product adoption.
• Define and monitor key business and product performance indicators.
• Leverage client insights, analytics, competitive intelligence, and industry trends to inform platform roadmap decisions.
• Build strategic business cases and investment proposals for platform enhancement opportunities.
• Identify opportunities to leverage AI, automation, personalization, and advanced analytics to improve loyalty program performance and customer engagement.
• Collect and maintain industry competitive intelligence, including overviews of loyalty provider competitors, top industry programs and industry trends.
• Assist in providing content for RFPs and sales proposals.

Skills

Loyalty expertise

Stakeholder presentation

Cross-functional collaboration

SQL

Microsoft Office

AI tools usage

Education

Bachelor's degree

Advanced degree

Tools

SQL

Microsoft Office

Job description

Mastercard is seeking a Director of Product Management to own the Mastercard Rewards portfolio for North America. You will lead loyalty strategy, collaborate with cross-functional teams, and present to clients and executives to drive platform adoption and growth.

The role requires strong analytics, stakeholder management, and experience in loyalty programs, with a focus on NAM expansion. A Bachelor's degree is required; advanced degree preferred. Hybrid/onsite responsibilities in NAM locations.