Director, Partner Success & Growth (Accounting Firms)

Intuit; Atlanta (GA); Presencial; USD 180 000 - 320 000; Tempo integral

Resumo da oferta

Intuit in Atlanta seeks a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that helps our accounting firms and channel partners grow with Intuit and deliver exceptional outcomes for clients they serve.

You will own onboarding, feature adoption, proactive health management, support excellence and partner enablement across product lines and partner personas, accelerating value realization through AI-enabled capabilities like Books Close.

Qualificações

• Senior leadership experience managing senior-level employees and/or other managers.
• Cross-functional leadership across functions to implement data-backed solutions.
• Experience scaling reseller and partner programs (VARs, QSPs) and enabling value-added services like implementation.
• Ability to define strategy and drive growth with data and external networks.
• Background in product/experience design, SaaS or CRM, with comfort in AI capabilities.
• Strong business acumen and ability to justify programs with clear business cases.
• Experience managing customer support operations and partner-delivered models.
• Change management experience in large programs.
• Excellent written and verbal communication; proficient with MS Word, Excel, PowerPoint.

Responsabilidades

• Build and lead a Customer Success vision for partners and accounting firms aligned to segment goals.
• Scale a CS practice accountable for onboarding, adoption, health management, and support across geographies.
• Lead and develop a high-performing, engaged CS team across geographies and segments.
• Enable partners (VARs and QSPs) to resell Intuit solutions and build value-added services like data migration.
• Drive onboarding and adoption of Intuit Accountant Suite with features like Books Close for value realization.
• Support complex mid-market needs with scalable enablement and service delivery models.
• Define persona-based playbooks and verticalize them for industry-specific partner programs.
• Lead transition efforts for new partner programs and ensure a strong partner‑to‑accountant relationship.

Conhecimentos

Team & Talent Builder

Boundaryless Leader

Partner & Channel Enablement Expert

Strategic Thinking

Product & Experience Design

Business Leader

Customer Service & Support Expert

Change Leader

Communicator

Descrição da oferta de emprego

Intuit in Atlanta seeks a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that helps our accounting firms and channel partners grow with Intuit and deliver exceptional outcomes for clients they serve.

You will own onboarding, feature adoption, proactive health management, support excellence and partner enablement across product lines and partner personas, accelerating value realization through AI-enabled capabilities like Books Close.