Partner Success Director — Accounting Firms & Partners

Intuit Inc.; Mountain View (CA); Vor Ort; USD 262.000 - 355.000; Vollzeit

Zusammenfassung

Intuit Inc. seeks a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that grows partner-driven outcomes and drives measurable client value.

You’ll own end-to-end service delivery, onboarding, adoption, and partner enablement across Intuit products. You will scale CS for VARs and QSPs, drive onboarding of Intuit Accountant Suite, and lead a cross-geography team.

Qualifikationen

• Senior leadership experience with senior-level employees and managers.
• Cross-functional leadership across functions and geographies.
• Experience building or scaling reseller/partner programs (VARs, QSPs).
• Defines strategy to ensure business growth using data and external expertise.
• Design-minded product/experience or SaaS leadership with AI familiarity.
• Proven ability to deliver growth-focused programs with clear business cases.
• Experience with customer support models including partner-delivered support.
• Change-management leadership in large programs; strong communication skills.

Aufgaben

• Build and execute a Customer Success vision aligned to segment goals and growth.
• Scale a CS practice for end-to-end partner and firm experience across product portfolio.
• Lead and develop a high-performing CS team across geographies and segments.
• Enable channel partners and firms to resell Intuit solutions and build value-added services.
• Drive onboarding and adoption of Intuit Accountant Suite and agentic capabilities.
• Scale enablement models for mid-market clients on QuickBooks Advanced and Intuit Enterprise Suite.
• Define persona-based playbooks for onboarding, enablement and growth of partners.

Kenntnisse

Team & Talent Builder

Boundaryless Leader

Partner & Channel Enablement

Strategic Thinking

Product & Experience Design

Business Leader

Customer Service & Support

Change Leader

Communicator

Tools

MS Word

Excel

PowerPoint

Jobbeschreibung

Intuit Inc. seeks a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that grows partner-driven outcomes and drives measurable client value.

You’ll own end-to-end service delivery, onboarding, adoption, and partner enablement across Intuit products. You will scale CS for VARs and QSPs, drive onboarding of Intuit Accountant Suite, and lead a cross-geography team.