Director, Customer Success for Accounting Firms & Partners (Equity Eligible)

Intuit; Frisco (TX); On-site; USD 230,000 - 355,000; Full time

Job summary

Intuit is seeking a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that grows with Intuit, delivering exceptional outcomes for clients served by partner firms and VARs. You will drive onboarding, adoption, health management, support excellence and partner enablement across Intuit products.

You will enable firms to resell Intuit solutions, including Accountant Suite, Books Close and data migration services, while scaling enablement to mid-market

Qualifications

• Proven track record leading customer-centric operations and teams in a fast-paced organization.
• Experience building or scaling reseller and partner programs (e.g., VARs, QSPs) and enabling partners to deliver value-added services.
• Comfort with AI and agentic product capabilities is required.

Responsibilities

• Build and execute a Customer Success vision aligned to segment goals and partner growth.
• Lead and scale a CS practice for end-to-end partner and firm experience.
• Coach and develop a high-performing, geographically diverse CS team.
• Enable channel partners and firms to resell Intuit solutions and build value-added services.

Skills

Team leadership

Cross-functional leadership

Partner enablement

Strategic thinking

Product mindset

Business acumen

Customer service

Change management

Communication

Tools

MS Word

Excel

PowerPoint

Job description

Intuit is seeking a Director of Customer Success for Accounting Firms & Partnerships to build and lead a CS practice that grows with Intuit, delivering exceptional outcomes for clients served by partner firms and VARs. You will drive onboarding, adoption, health management, support excellence and partner enablement across Intuit products.

You will enable firms to resell Intuit solutions, including Accountant Suite, Books Close and data migration services, while scaling enablement to mid-market