Director, Partner Success & Accounting Firm Enablement

Intuit Inc.; Atlanta (GA); Hybrid; USD 230,000 - 355,000; Full time

Benefits offered by this job

Cash bonus eligibility

Equity rewards

Benefits package

Job summary

Intuit Inc. is seeking a Director of Customer Success for Accounting Firms & Partnerships in the U.S. to build and lead a CS practice for accounting firms and channel partners. You will own onboarding, adoption, health management and support across Intuit products, enabling VARs and QSPs to resell and grow client value.

The role focuses on scalable enablement, agentic capabilities, and a move from cost-center to growth enabler. Strong leadership and cross-functional collaboration are essential.

Qualifications

• Strong track record leading customer-centric operations and teams.
• Experience scaling reseller and partner programs (VARs, QSPs).
• Ability to translate data into strategic actions.
• Design mindset with SaaS or CRM experience.
• Excellent written and verbal communication; proficient in MS Office.

Responsibilities

• Build and lead a Customer Success practice for partners and firms.
• Oversee onboarding, adoption, health management and support.
• Scale partner enablement and reseller programs.
• Define persona-based playbooks for partner CS and implementation.
• Drive onboarding of Intuit Accountant Suite and AI features.
• Ensure service-delivery scales for mid-market and multi-entity needs.
• Collaborate with Product, Marketing and Engineering on feedback loops.
• Lead a high-performing, globally distributed CS team.

Skills

Senior leadership

Cross-functional leadership

Partner enablement

Strategic thinking

Product & experience design

Business acumen

Customer service

Change management

Communicator

Job description

Intuit Inc. is seeking a Director of Customer Success for Accounting Firms & Partnerships in the U.S. to build and lead a CS practice for accounting firms and channel partners. You will own onboarding, adoption, health management and support across Intuit products, enabling VARs and QSPs to resell and grow client value.

The role focuses on scalable enablement, agentic capabilities, and a move from cost-center to growth enabler. Strong leadership and cross-functional collaboration are essential.