Director, Partner Solutions & AI Services

Appfolio; Washington (District of Columbia); Hybrid; USD 184,000 - 230,000; Full time

Job summary

AppFolio is seeking a Director, Solution Partners to lead strategy and execution of our partner-delivered services, expanding the Solution Partner Program and launching AI Native Services with a bookkeeping and accounting pilot.

You will translate opportunities into scalable delivery models, ensure partners deliver measurable outcomes, and balance cost, quality, and risk while building and developing the team and partner ecosystem.

Qualifications

• 8+ years of experience managing external partners/vendors and scaling service-delivery programs.
• Direct experience coaching and developing team members, with the judgment to lead across teams.
• Direct experience managing a partner program end-to-end — relationships, business reviews, escalations, and performance accountability.
• Proven experience managing a partner-delivered service from an early stage, including defining scope, structure, and success metrics.
• Excellent stakeholder communication skills, including reporting program health to senior leadership.

Responsibilities

• Lead the strategy and continued evolution of AppFolio's Solution Partner Program, strengthening partner performance and value to customers.
• Launch and scale AppFolio's AI Native Services offering with a repeatable partner-led delivery model.
• Own the service-delivery strategy for new offerings, defining scalable models balancing cost, quality, and risk.
• Build and scale partner-delivery capabilities to accelerate the Realm strategy and extend AI adoption support.
• Collaborate with Product and internal teams to translate AI-adoption strategy into executable processes for partners.

Skills

Partner management

Channel relationships

Program leadership

Strategic thinking

Stakeholder communication

Leadership by influence

Job description

AppFolio is seeking a Director, Solution Partners to lead strategy and execution of our partner-delivered services, expanding the Solution Partner Program and launching AI Native Services with a bookkeeping and accounting pilot.

You will translate opportunities into scalable delivery models, ensure partners deliver measurable outcomes, and balance cost, quality, and risk while building and developing the team and partner ecosystem.