Director, AI-Enabled Solution Partners

Appfolio; San Francisco (CA); Hybrid; USD 184,000 - 230,000; Full time

Job summary

AppFolio is seeking a Director, Solution Partners to lead strategy and execution of our partner-delivered services, expanding how we support customers. You will launch AppFolio's AI Native Services, starting with bookkeeping and accounting, and scale partner-led delivery across the Realm acceleration program, ensuring measurable customer outcomes and high-quality experiences.

You will build and grow the partner-delivery organization, work with Product and internal teams, and balance strategic

Qualifications

• 8+ years of experience managing external partners/vendors and scaling service-delivery programs.
• Direct experience coaching and developing team members, with cross-team leadership.
• Direct experience managing a partner or channel program end-to-end, including reviews and escalations.
• Proven experience leading a partner-delivered service or program from early stage, with scope and metrics defined.
• Excellent stakeholder communication to senior leadership.

Responsibilities

• Lead strategy and evolution of the Solution Partner Program, improving partner performance, accountability, and value delivered to customers.
• Launch and scale AI Native Services, delivering a repeatable partner-led delivery model with measurable customer outcomes.
• Own service-delivery strategy for new offerings, balancing cost, quality, and risk.
• Build and scale partner-delivery capabilities to accelerate Realm strategy and AI adoption.
• Collaborate with Product and internal teams to translate AI-adoption strategies for partners to execute reliably.
• Build, coach, and grow the internal and external teams delivering on AppFolio's behalf.

Skills

Partner management

Stakeholder communication

Leadership

Job description

AppFolio is seeking a Director, Solution Partners to lead strategy and execution of our partner-delivered services, expanding how we support customers. You will launch AppFolio's AI Native Services, starting with bookkeeping and accounting, and scale partner-led delivery across the Realm acceleration program, ensuring measurable customer outcomes and high-quality experiences.

You will build and grow the partner-delivery organization, work with Product and internal teams, and balance strategic