Director, Omnichannel Experience Strategy

Adelphi Group; New York (NY); Sur place; USD 145 000 - 155 000; Plein temps

Résumé du poste

Remedy Edge is seeking a Director of Omnichannel Customer Experience Strategy to translate upstream brand strategy into actionable engagement across channels. You will partner with Brand Strategy, Creative, CRM, Media, Analytics, and other agency disciplines to define behaviors, messages, and moments that drive change throughout the customer journey.

You will own and architect the omnichannel tactical ecosystem, ensuring coordinated execution and impact across communications, content, and

Responsabilités

• Translate brand strategy into actionable customer engagement and activation strategies across channels.
• Define current-state and desired customer behaviors and barriers; develop content and messaging strategies.
• Organize the brand story into focused messaging and content territories activated across channels.
• Lead or facilitate customer journey workshops with internal and client teams.
• Develop annual and campaign activation plans with 12-month calendars; plan cadenced and triggered communications across channels.

Description du poste

Remedy Edge is seeking a Director of Omnichannel Customer Experience Strategy to translate upstream brand strategy into actionable engagement across channels. You will partner with Brand Strategy, Creative, CRM, Media, Analytics, and other agency disciplines to define behaviors, messages, and moments that drive change throughout the customer journey.

You will own and architect the omnichannel tactical ecosystem, ensuring coordinated execution and impact across communications, content, and