Director of VIP Member Experience & Concierge

Quite Remarkable; Beverly Hills (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Paid volunteering days

Global team culture

Extended health benefits

Professional development

Complimentary lunches

Job summary

Quite Remarkable in Beverly Hills seeks a seasoned Member Relations Manager to define and lead the end-to-end member experience. You will shape a high-touch, personalized service model that reflects the brand’s commitment to excellence and build a dynamic concierge team.

Responsibilities include onboarding, engagement, retention, lifecycle management via CRM, and setting quality benchmarks while driving ongoing improvements based on member feedback.

Qualifications

• 8+ years in hospitality, luxury service, or customer experience.
• Experience building and leading service teams.
• Strong understanding of high-touch, personalized service models.
• Operational excellence and attention to detail.
• Passion for delivering exceptional experiences.

Responsibilities

• Design and implement the member journey and service standards.
• Build and lead the member relations and concierge team.
• Oversee onboarding, engagement, and retention strategies.
• Implement CRM systems and lifecycle management.
• Establish service protocols and quality benchmarks.
• Continuously improve the member experience based on feedback.

Skills

8+ years hospitality

Lead service teams

High-touch service

Operational excellence

CRM systems

Tools

CRM systems

Job description

Quite Remarkable in Beverly Hills seeks a seasoned Member Relations Manager to define and lead the end-to-end member experience. You will shape a high-touch, personalized service model that reflects the brand’s commitment to excellence and build a dynamic concierge team.

Responsibilities include onboarding, engagement, retention, lifecycle management via CRM, and setting quality benchmarks while driving ongoing improvements based on member feedback.