Director of VIP Client Experience

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

US04 Richemont North America, Inc. is looking for a Director of Client Experience in Village of Pelham, NY. The role focuses on crafting a clientelling strategy to enhance loyalty and improve the boutique experience.

The ideal candidate will have 8+ years of experience in client services, a relevant degree, and excellent interpersonal skills. Responsibilities include developing personalized communications, managing client data, and collaborating with marketing teams.

Qualifications

• 8+ years of experience in CRM, client experience or client services.
• High flexibility to deliver quality while keeping strategic perspective.
• Self-motivated and entrepreneurial with a problem-solving mindset.

Responsibilities

• Develop and implement client development strategies to enhance loyalty.
• Lead initiatives for one-to-one communication with clients.
• Define and track performance metrics for clientelling initiatives.

Skills

Interpersonal skills

Data analysis

Problem-solving

Multicultural interaction

Education

Master’s or bachelor’s degree in related field

Job description

US04 Richemont North America, Inc. is looking for a Director of Client Experience in Village of Pelham, NY. The role focuses on crafting a clientelling strategy to enhance loyalty and improve the boutique experience.

The ideal candidate will have 8+ years of experience in client services, a relevant degree, and excellent interpersonal skills. Responsibilities include developing personalized communications, managing client data, and collaborating with marketing teams.