Title Operations Leader

HNE; United States; Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

HNE is seeking a senior leader to drive the Title Operations function across orders, intake, and all review stages. You will own performance outcomes, staffing, workflow governance, escalation discipline, and quality controls, collaborating with attorneys, clients, and cross-functional teams on risks and issues.

The role requires 6-8+ years in real estate title and leadership experience, with preference for foreclosure/court-related experience.

Qualifications

• Demonstrated ability to run queue-based operations with measurable quality and timeliness outcomes.
• Strong coaching, prioritization, escalation, and communication judgment.
• Ability to maintain standards, train staff, and correct recurring defects without over-escalating routine issues.
• Comfort using metrics, aging reports, and simple capacity views to manage work.
• Deep understanding of foreclosure title operations, title risk, and multi-team operational leadership.

Responsabilités

• Own overall Title performance across orders and intake, review, update review, curative, and transfer/release functions.
• Lead Title supervisors through weekly operating rhythm, KPI review, capacity planning, and escalation management.
• Ensure title standards, matrices, playbooks, and team procedures remain aligned and maintained by the correct owners.
• Coordinate with attorneys, clients, operations leadership, and cross-functional teams on title risks and client-impacting issues.
• Drive staffing plans, succession planning, training, quality governance, and cross-training within Title.
• Validate workflow, CaseAware steps, templates, matrices, and routing changes in partnership with Title leaders.

Connaissances

Queue-based operations

Coaching

Prioritization

Metrics literacy

Cross-team leadership

Description du poste

HNE is seeking a senior leader to drive the Title Operations function across orders, intake, and all review stages. You will own performance outcomes, staffing, workflow governance, escalation discipline, and quality controls, collaborating with attorneys, clients, and cross-functional teams on risks and issues.

The role requires 6-8+ years in real estate title and leadership experience, with preference for foreclosure/court-related experience.