Director of Retention (Fully Remote)

Sequencing; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Sequencing, the world’s largest direct-to-consumer whole genome sequencing platform, is hiring a Director of Retention. This fully remote, Series A company emphasizes autonomy, transparency, and growth as it drives subscription retention, renewal, and recurring revenue.

You will own retention metrics, lead cross-functional initiatives with product, engineering, growth, and finance, and design experiments to reduce churn and grow LTV.

Qualifications

• 8+ years in direct-to-consumer subscription businesses, in product or growth, with direct ownership of a retention, renewal or recurring-revenue number.
• A track record of measurably moving retention, churn or lifetime value, with numbers, method and holdouts.
• Strong product fundamentals: clear specs, prioritized roadmap, delivery with engineering and design, and experiments you design, read and act on.

Responsibilities

• Set the retention strategy: targets for subscription retention, renewal and recurring revenue, and a plan that separates levers that pay back in 90 days from ones that compound over 12 months.
• Own the retention metrics: cohort retention, trial-to-paid conversion, voluntary and involuntary churn, MRR and LTV, reported monthly to leadership with a holdout-based read.
• Find out why members leave, from cohort and payment data to cancel reasons and support tickets, and turn it into fixes that start from the member’s problem.

Skills

Retention ownership

Churn reduction

MRR tracking

LTV analysis

Experiment design

Job description

• Subscription retention is the biggest lever on Sequencing's growth, and this is the first role dedicated to it.
• As Director of Retention you own the retention number: subscription retention, renewal and recurring revenue.
• You set the strategy, run the work that delivers it, and are the single accountable owner across product, engineering, growth, customer support, bioinformatics and finance.

What You'll Do:

• Set the retention strategy: the targets for subscription retention, renewal and recurring revenue, and a plan that separates levers that pay back in 90 days from ones that compound over 12 months.
• Own the retention metrics: cohort retention, trial-to-paid conversion, voluntary and involuntary churn, MRR and LTV, reported monthly to leadership with a holdout-based read.
• Find out why members leave, from cohort and payment data to cancel reasons and support tickets, and turn it into fixes that start from the member’s problem.

What You Bring:

• 8+ years in direct-to-consumer subscription businesses, in product or growth, with direct ownership of a retention, renewal or recurring-revenue number.
• A track record of measurably moving retention, churn or lifetime value, with numbers, method and holdouts.
• Strong product fundamentals: clear specs, prioritized roadmap, delivery with engineering and design, and experiments you design, read and act on.

Sequencing is the world's largest direct-to-consumer whole genome sequencing platform, leveraging AI to deliver personalized health insights. As a Series A, fully remote company named a Best Places to Work in 2026, they foster a culture of autonomy, transparency, and growth.