Director of Retention & Revenue (Remote)

Sequencing; United States; A distancia; USD 180.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health insurance

401(k) with company match

Paid time off

Paid volunteer time off

Fully remote work with equipment and 1

Internet and cell reimbursements

Parental bonding leave

Private, confidential clinical‑grade W

Descripción de la vacante

Sequencing is looking for a Director of Retention to own subscription retention, renewal and recurring revenue across the company. You will pull data from cohort, payment and cancel data, identify causes, and drive fixes with engineering, design and growth, while measuring impact with holdout experiments and AI-enabled analyses.

You’ll sit on the product team and collaborate with lifecycle marketing, finance and support to optimize plans, pricing and retention flows through trials, renewals and

Formación

• 8+ years in direct-to-consumer subscription businesses, in product or growth, with direct ownership of a retention, renewal or recurring‑revenue number.
• Track record of moving retention, churn or lifetime value with the numbers, the method and the holdout to show it.
• Strong product fundamentals: clear specs, a roadmap prioritized against business impact, delivery with engineering and design through launch, and experiments you design, read and act on.
• Fluency in subscription economics (cohorts, churn, LTV, payback, pricing and packaging) and SQL to see it yourself: analysts are a bonus, not a dependency.
• The retention toolkit, hands‑on: dunning and retries, card updater, cancellation and win‑back flows, pause and downgrade paths, lifecycle triggers across email, push and in‑app.
• Cross‑functional leadership: you set the strategy, secure engineering/design time, and communicate clearly with executives.
• An AI true believer, not a casual user: you build analyses/agents/automations with AI and can show it in the interview.

Responsabilidades

• Set the retention strategy with clear targets for subscription retention, renewal and recurring revenue.
• Own the retention metrics and report monthly to leadership with holdout‑based read and a financial case for each initiative.
• Identify why members leave from data and translate into fixes starting from the member’s problem.
• Own the retention product roadmap across web, coaching and AI-native app, from onboarding to renewal and upgrade.
• Optimize the subscription offering with plan design, pricing and renewal economics in collaboration with finance.
• Run delivery end‑to‑end: write specs, prioritize with eng/design, run experiments and measure releases.
• Drive cross‑functional alignment with engineering, growth, support, data and finance toward retention goals.

Conocimientos

Retention ownership

Retention metrics

Product fundamentals

Subscription economics

SQL

AI analytics

Cross-functional leadership

Leadership

Descripción del empleo

Sequencing is looking for a Director of Retention to own subscription retention, renewal and recurring revenue across the company. You will pull data from cohort, payment and cancel data, identify causes, and drive fixes with engineering, design and growth, while measuring impact with holdout experiments and AI-enabled analyses.

You’ll sit on the product team and collaborate with lifecycle marketing, finance and support to optimize plans, pricing and retention flows through trials, renewals and