Director of Production Reliability & Automation

Habitat For Humanity Of Durham; Raleigh (NC); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

PTO

Job summary

Truist Financial Corporation is seeking a Technology Operations Director to lead production support for a multi-domain banking platform portfolio, focusing on reliability, resilience, and rapid recovery. The role emphasizes automation, observability, and an engineering-led approach to operations.

The director will govern service health, drive strategic investments, and coordinate with cross-functional leaders to embed stability early in delivery and ensure scalable, cost-efficient operations.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, or related field.
• Minimum of 10 years of progressive experience in technology operations.
• Advanced leadership and management experience leading complex technology operations.
• Proven proficiency in IT infrastructure, cloud technologies, cybersecurity, compliance, and enterprise risk management.
• Proven track record in strategic planning, technology governance, and leading large, complex operations.

Responsibilities

• Owns end-to-end production stability, service reliability, major incident response, problem management, operational resilience, disaster recovery readiness, and service governance for the assigned platforms.
• Establishes governance and performance metrics (SLIs/SLOs, MTTR, change failure rates).
• Leads major incident response and executive communications with rapid mobilization and clear impact assessment.
• Drives automation, observability, and engineering-led operations to improve stability and resilience.
• Develops managers and senior technical talent and fosters a culture of ownership and continuous improvement.

Skills

Leadership

IT infrastructure

Cloud technologies

Cybersecurity

Operational risk management

Strategic planning

SRE / DevSecOps

Education

Bachelor’s degree or higher in IT/CS/Business or related field

Advanced degree or certifications (ITIL, AWS, PMP, CISSP)

Job description

Truist Financial Corporation is seeking a Technology Operations Director to lead production support for a multi-domain banking platform portfolio, focusing on reliability, resilience, and rapid recovery. The role emphasizes automation, observability, and an engineering-led approach to operations.

The director will govern service health, drive strategic investments, and coordinate with cross-functional leaders to embed stability early in delivery and ensure scalable, cost-efficient operations.