Director of Production Reliability & Automation

Truist Financial Corporation; Atlanta (GA); On-site; USD 180,000 - 280,000; Full time

Job summary

Truist seeks an experienced Director of Technology Operations to lead end-to-end production support for critical banking platforms. You will guide teams across Digital Banking, Consumer Real Estate Lending, and Core Banking, ensuring 24x7 reliability and strong risk management.

This role focuses on transforming manual support into automation-first, engineering-led operations, expanding observability, AI-enabled diagnostics, and incident resilience while partnering with product, infrastructure,

Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, Business Administration, or related field.
• Minimum of 10 years of progressive experience in technology operations.
• Advanced leadership and management experience leading complex technology operations teams.
• Proven proficiency in IT infrastructure, cloud technologies, cybersecurity, compliance, and enterprise risk management.
• Proven track record in strategic planning, technology governance, and leading large, complex operations.
• Preferred: experience in financial services with production support and SRE.

Responsibilities

• Leads a technology operations job area supporting an assigned portfolio, overseeing multiple teams led by managers and senior individual contributors.
• Owns end-to-end production stability, service reliability, major incident response, problem management, operational resilience, and service governance for the assigned platforms.
• Translates technology strategies and reliability goals into clear roadmaps, delivery expectations, metrics, and accountable work plans for managed teams.
• Implements governance, risk management, compliance, production-readiness, and change-control practices with clear escalation of issues.
• Leads major incident response and executive communications with clear impact assessments and mitigations.
• Drives root-cause elimination and measurable reduction of recurring incidents through automation and engineering remediation.

Skills

Leadership

Strategic planning

Technology governance

IT infrastructure

Cloud technologies

Cybersecurity

Regulatory compliance

Risk management

Education

Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, or related field

Job description

Truist seeks an experienced Director of Technology Operations to lead end-to-end production support for critical banking platforms. You will guide teams across Digital Banking, Consumer Real Estate Lending, and Core Banking, ensuring 24x7 reliability and strong risk management.

This role focuses on transforming manual support into automation-first, engineering-led operations, expanding observability, AI-enabled diagnostics, and incident resilience while partnering with product, infrastructure,