Director of Practice Operations - Strategy & Growth

Beth-Israel-Lahey-Health; Cambridge (MA); On-site; USD 160,000 - 185,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Director of Practice Operations for Mount Auburn Professional Services (MAPS) in Cambridge, MA. This full-time role provides strategic and operational leadership for assigned physician practices, oversees budgets, revenue cycle, compliance, and performance improvement to support growth and patient care.

You will recruit and mentor practice managers, align policies with regulatory requirements, and coordinate across departments, traveling between locations as

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Management, Economics, or related field required.
• Equivalent combination of education and 5-7 years of progressively responsible healthcare management experience may be considered.
• Experience in physician practice management strongly preferred.
• Knowledge of physician practice operations, healthcare finance, budgeting, and revenue cycle management.

Responsibilities

• Direct operational oversight for assigned physician practices, ensuring achievement of organizational objectives and strategic goals.
• Develop, administer, and monitor annual operating and capital budgets; implement initiatives to achieve financial and operational performance targets.
• Recruit, mentor, develop, and evaluate Practice Managers and other administrative leaders.
• Develop, implement, and monitor departmental policies, procedures, and operational standards to ensure compliance with organizational expectations and regulatory requirements.
• Partner with Physician Billing Services and clinical leadership to optimize revenue cycle performance, improve charge capture, and maximize reimbursement opportunities.
• Serve as the primary operational liaison among physicians, Advanced Practice Providers, staff, and executive leadership.
• Lead quality improvement, patient safety, and operational efficiency initiatives to enhance patient care and service delivery.
• Collaborate with Human Resources on workforce planning, recruitment, employee relations, performance management, and talent development.

Skills

Leadership

Budgeting

Revenue cycle

Regulatory compliance

Communication

Healthcare operations

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Healthcare information systems

Job description

Beth Israel Lahey Health is seeking a Director of Practice Operations for Mount Auburn Professional Services (MAPS) in Cambridge, MA. This full-time role provides strategic and operational leadership for assigned physician practices, oversees budgets, revenue cycle, compliance, and performance improvement to support growth and patient care.

You will recruit and mentor practice managers, align policies with regulatory requirements, and coordinate across departments, traveling between locations as