Director of Operations

Chick-fil-A; Lutz (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Benefits Available.

401(k) with Company Match.

Paid Time Off (PTO).

Leadership Development & Coaching.

Access to Chick-fil-A Scholarships ($2

500/year).

Discounted Meals.

Positive, Growth-Minded Work ENV.

Sundays Off for Regular Operations.

Job summary

Chick-fil-A Florida is seeking an Operations Director to lead daily restaurant operations, build high-performance teams, and execute the Operator's vision rooted in Chick-fil-A’s values, systems, and culture.

You will drive operational excellence through our CORE 4, Winning Hearts Every Day Strategy, and Food Safety standards, shaping guest experiences that reflect our brand promise and foster leadership development across the organization.

Qualifications

• Minimum 3+ years of Chick-fil-A leadership experience REQUIRED.
• Proven success in high-volume operations leadership.
• Strong business acumen with data-driven decision making.
• High level of integrity, ownership, and responsibility.
• Excellent leadership, communication, and accountability coaching skills.
• Must be able to work 45-50 hours per week with open availability (Includes occasional Sunday leadership meetings/training sessions)
• ServSafe Certification required (or willing to obtain within 30 days)
• High School Diploma or equivalent required.

Responsibilities

• Oversee daily operations across Drive-Thru, Front of House, and Back of House.
• Lead, coach, and develop a team of leaders and 80-100+ team members.
• Drive performance through systems, accountability, and continuous improvement.
• Ensure operational excellence in speed of service, order accuracy, cleanliness, and hospitality.
• Lead labor management, food cost stewardship, and profitability strategies.
• Maintain uncompromising Food Safety standards.
• Support leadership development pathways and training plans.
• Foster a positive, high-performance culture.
• Willingness to step into operational roles as needed to support the team.

Skills

Leadership

High-volume operations

Data-driven decision making

Integrity and ownership

Communication

Accountability coaching

Education

High School Diploma or equivalent

ServSafe Certification

Job description

The Operations Director is a senior leadership role responsible for driving operational excellence, developing leaders, and executing the vision of the Operator. This role oversees daily restaurant operations while building high-performance teams rooted in Chick-fil-A’s values, systems, and culture.

Directors at Chick-fil-A lead through Operational Excellence, Servant Leadership, and Results. You will model and implement the CORE 4, Winning Hearts Every Day Strategy, and industry-leading Food Safety standards, while ensuring a guest experience that reflects our brand promise.

Responsibilities

• Oversee daily operations across Drive-Thru, Front of House, and Back of House.
• Lead, coach, and develop a team of leaders and 80-100+ team members.
• Drive performance through systems, accountability, and continuous improvement.
• Ensure operational excellence in speed of service, order accuracy, cleanliness, and hospitality.
• Lead labor management, food cost stewardship, and profitability strategies.
• Maintain uncompromising Food Safety standards.
• Support leadership development pathways and training plans.
• Foster a positive, high-performance culture.
• Willingness to step into operational roles as needed to support the team.

Requirements

• Minimum 3+ years of Chick-fil-A leadership experience REQUIRED.
• Proven success in high-volume operations leadership.
• Strong business acumen with data-driven decision-making ability.
• High level of integrity, ownership, and responsibility.
• Excellent leadership, communication, and accountability coaching skills.
• Must be able to work 45-50 hours per week with open availability (Includes occasional Sunday leadership meetings/training sessions)
• ServSafe Certification required (or willing to obtain within 30 days)
• High School Diploma or equivalent required.
• Ability to stand and walk for up to 10 hours.
• Ability to lift up to 50 lbs.
• Ability to multitask and lead in a fast-paced environment
• Ability to multitask and lead in a fast-paced environment

What We Offer

• Competitive Salary
• Health Benefits Available.
• 401(k) with Company Match.
• Paid Time Off (PTO).
• Leadership Development & Coaching.
• Access to Chick-fil-A Scholarships ($2,500/year).
• Discounted Meals.
• Positive, Growth-Minded Work Environment.
• Sundays Off for Regular Operations.

Career Growth Opportunity

This role includes direct mentorship from the Owner/Operator and exposure to business strategy, financial leadership, and organizational development, making it a strong development path for candidates pursuing Senior Leadership or future Operator opportunities within Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.