Guest Experience Director

Chick-fil-A; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Chick-fil-A is seeking a Director to lead restaurant operations with emphasis on long-term success, discipline, accountability, and exceptional guest experiences. The role demands strong leadership, clear communication, and ability to motivate teams for consistent results.

The Director will set strategic goals, drive the Five Critical Success factors, and ensure alignment with Chick-fil-A values across the organization. Availability and professionalism are essential in this leadership position.

Qualifications

• Must have Proven Assistant Director (Results)
• Meets all Knowledge Criteria
• Exemplary Trainer
• Proven ability for effective communication with others (verbal or otherwise)
• Demonstrates ability to lead other leadership and embodies Chick-fil-A values
• Vouched for by the Operator, GM, and Directors
• Hungry, Humble, and Habitual
• Fully available 24/6 as the business needs
• Upholds requirements of all Job Descriptions and Coordinator roles
• Maintains a high degree of professionalism with team, peers, guests, and supervisors

Responsibilities

• Sets the gameplan to be executed by their team
• Pursues with excellence the Five Critical Success factors
• Seeks daily improvement; aims for desirable results via teamwork and consistency
• Holds Chick-fil-A P&D’s Vision and Core Values in high regard
• Takes personal responsibility for monthly outcomes and drives improvement
• Advocates for the brand and drives improvement through communication and evaluation of store systems

Skills

Assistant Director

Communication skills

Exemplary trainer

Leadership qualities

Brand stewardship

Availability 24/6

Professionalism

Results oriented

Vouching by leadership

Knowledge criteria

Job description

Chick-fil-A is seeking a Director to lead restaurant operations with emphasis on long-term success, discipline, accountability, and exceptional guest experiences. The role demands strong leadership, clear communication, and ability to motivate teams for consistent results.

The Director will set strategic goals, drive the Five Critical Success factors, and ensure alignment with Chick-fil-A values across the organization. Availability and professionalism are essential in this leadership position.