Director of Operations - Security Services Leader

Allied Universal; Kansas City (MO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Allied Universal, Kansas City, MO, seeks a Director of Operations to lead Account Managers across branch locations. You will drive client satisfaction, optimize security services, and manage performance metrics across multiple sites.

The role requires a solid background in operations leadership, budgeting, and team development, with focus on safety, compliance, and strategic growth. This is a full-time on-site leadership position.

Qualifications

• Bachelor's degree in criminal justice, business or related field with 3+ years of management in a high-volume environment.
• Associate's degree with 5+ years of management in a similar setting.
• High School diploma with 7+ years of management experience.

Responsibilities

• Lead and mentor Account Managers, promoting accountability and teamwork.
• Grow client relationships and ensure satisfaction through corrective action plans.
• Oversee operations to meet standards and regulatory requirements.
• Analyze metrics using BI to drive efficiency and productivity.
• Establish safety culture and manage risk across multiple sites.
• Drive budget adherence, revenue growth, and expense control.

Skills

Leadership

Strategic planning

Team development

Client relations

BI tools

Financial acumen

Performance metrics

Operations management

Education

Bachelor's degree in business or related field

Associate’s degree in business or related field

High School diploma or equivalent

Tools

Microsoft Office

BI platforms

Job description

Allied Universal, Kansas City, MO, seeks a Director of Operations to lead Account Managers across branch locations. You will drive client satisfaction, optimize security services, and manage performance metrics across multiple sites.

The role requires a solid background in operations leadership, budgeting, and team development, with focus on safety, compliance, and strategic growth. This is a full-time on-site leadership position.