Director of Operations & Performance

Roadtex; Dallas (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

Roadtex Transportation, a leader in the nationwide LTL industry, is seeking a senior operations leader to oversee a team within the Sales Operations department. You will monitor day-to-day operations, drive performance, and shape departmental strategy.

This role emphasizes continuous improvement, cross-functional collaboration with Client Sales, HR, and training partners, and delivering value across customers' supply chains.

Qualifications

• 7+ years of transportation industry experience.
• Proven ability to develop and maintain strong interdepartmental partnerships.
• Experience managing teams cross-functional within an organization.
• Experience meeting with clients at multiple levels and building strong relationships.
• Leadership to empower a team under pressure and tight deadlines.
• Excellent communication with internal/external customers and senior management.

Responsibilities

• Monitor and report KPIs for the team including financial performance of accounts, productivity and operational components.
• Review weekly statistics in key performance areas and implement actions to meet management expectations.
• Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers' supply chains.
• Generate innovative ideas to remove operational obstacles and increase team efficiency.
• Conduct regular Account Reviews in partnership with Client Sales to ensure goals are being met.
• Manage the execution of large departmental projects and transitions.
• Develop and execute department quality assurance initiatives and process verification.
• Partner with HR and Recruiting for requisition management and onboarding of new team members.
• Hold regular developmental conversations and goal meetings to provide direct reports with relevant feedback to help them succeed.
• Oversee the onboarding and training curriculum for department.
• Own the transition of any structural changes that are made to Client Ops.
• Work with training to create continuous training for upskilling and career development.
• Responsible for implementing tech adoption to anyone involved in operational functions (this includes brokers/sales reps that are doing operations tasks).
• Responsible for KPIs related to efficiencies (loads per HC, Operations Cost per Load).

Skills

Leadership

Project Management

Customer relationships

Cross-functional Collaboration

KPI Analysis

Job description

Roadtex Transportation, a leader in the nationwide LTL industry, is seeking a senior operations leader to oversee a team within the Sales Operations department. You will monitor day-to-day operations, drive performance, and shape departmental strategy.

This role emphasizes continuous improvement, cross-functional collaboration with Client Sales, HR, and training partners, and delivering value across customers' supply chains.