Head of Transportation Operations & Process Excellence

Roadtex; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Roadtex Transportation aims to be a leader in the nationwide LTL industry, focusing on time/temperature sensitive shipments. This role sits in the Sales Operations department and leads a team driving day‑to‑day operations, strategy, and continuous improvement initiatives for clients.

The position reports to the VP of Client Sales and Operations and involves partnering with HR for onboarding, overseeing training, and delivering cost‑efficient supply chain solutions to customers.

Qualifications

• 7+ years of Transportation Industry experience.
• Proven ability to develop and maintain strong interdepartmental partnerships.
• Experience managing teams cross‑functionally within an organization.
• Experience meeting with clients at multiple levels and building relationships.
• Confidence to make tough decisions when necessary.
• Industry knowledge and guidance capability.
• Customer satisfaction and metrics management.
• Leadership demonstrated under pressure and tight deadlines.
• Independence, creativity, and judgment for business improvement.
• Project management with deadlines, budgets and objectives.
• Strong communication with internal and external stakeholders.

Responsibilities

• Monitor and report key performance indicators pertaining to the team including financial performance, productivity and operational components.
• Review weekly statistics in key performance areas and implement actions to meet management expectations.
• Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers' supply chains.
• Generate innovative ideas to remove operational obstacles and increase team efficiency.
• Conduct regular Account Reviews in partnership with Client Sales to ensure goals are being met.
• Manage the execution of large departmental projects and transitions.
• Develop and execute department quality assurance initiatives and process verification.
• Partner with HR and Recruiting for requisition management and onboarding of new team members.
• Hold regular developmental conversations and goal meetings to provide direct reports with feedback.
• Oversee the onboarding and training curriculum for department.
• Own the transition of structural changes made to Client Ops.
• Work with training to create continuous training for upskilling and career development.
• Responsible for implementing tech adoption to anyone involved in operational functions.
• Responsible for KPIs related to efficiencies (loads per HC, Operations Cost per Load).

Skills

Leadership

Communication

Project management

Strategic thinking

Job description

Roadtex Transportation aims to be a leader in the nationwide LTL industry, focusing on time/temperature sensitive shipments. This role sits in the Sales Operations department and leads a team driving day‑to‑day operations, strategy, and continuous improvement initiatives for clients.

The position reports to the VP of Client Sales and Operations and involves partnering with HR for onboarding, overseeing training, and delivering cost‑efficient supply chain solutions to customers.