Director, Transportation Operations & Strategy

Echo Global Logistics; Greenfield (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

Echo Global Logistics' Roadtex Transportation division seeks an experienced Senior Operations Manager to lead a team of operations professionals within Sales Operations. The role centers on monitoring day-to-day performance and shaping departmental strategy with a focus on continuous improvement.

You will drive KPI reporting, implement efficiency initiatives, and manage major projects while partnering with HR and Client Sales to align goals and develop staff for long-term success.

Qualifications

• 7+ years of Transportation Industry experience.
• Proven ability to develop and maintain strong interdepartmental partnerships.
• Experience in managing teams working cross‑functionally within an organization.
• Experience meeting with clients at multiple levels and building strong relationships.
• Confidence to make tough decisions when necessary.
• Industry Knowledge - Considered an expert in the field's concepts, practices and procedures.
• Customer Satisfaction - Excellent customer interaction and client advisory skills.
• Leadership - Able to lead by example under pressure and deadlines.
• Project Management - Designs and executes plans with deadlines and budgets.
• Communication Skills - Effective communicator with internal and external stakeholders.

Responsibilities

• Monitor and report key performance indicators pertaining to your team including financial performance of accounts, productivity and operational components.
• Review weekly statistics in key performance areas and implement actions necessary to meet management expectations.
• Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers' supply chains.
• Generate innovative ideas to remove operational obstacles and increase team efficiency.
• Conduct regular Account Reviews in partnership with Client Sales to ensure goals are being met.
• Manage the execution of large departmental projects and transitions.
• Develop and execute department quality assurance initiatives and process verification.
• Partner with HR and Recruiting for requisition management and onboarding of new team members.
• Hold regular developmental conversations and goal meetings to provide direct reports with relevant feedback to help them succeed.
• Oversee the onboarding and training curriculum for department.
• Own the transition of any structural changes that are made to Client Ops.
• Work with training to create continuous training for upskilling and career development.
• Responsible for implementing tech adoption to anyone involved in operational functions.
• Responsible for KPIs related to efficiencies (loads per HC, Operations Cost per Load).

Skills

Team leadership

Cross-functional

Client relationships

Strategic planning

KPI tracking

Operational efficiency

Decision making

Project management

Communication

Job description

Echo Global Logistics' Roadtex Transportation division seeks an experienced Senior Operations Manager to lead a team of operations professionals within Sales Operations. The role centers on monitoring day-to-day performance and shaping departmental strategy with a focus on continuous improvement.

You will drive KPI reporting, implement efficiency initiatives, and manage major projects while partnering with HR and Client Sales to align goals and develop staff for long-term success.