Director of Operations Excellence

Echo Global Logistics; Chino (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks a senior leader to join the Sales Operations department and oversee a team of operations managers and staff, guiding day-to-day activities and departmental strategy.

You will monitor KPIs, develop efficiency initiatives, manage large projects, and partner with HR for onboarding, helping client accounts improve profitability and service levels across the supply chain.

Qualifications

• 7+ years of Transportation Industry experience.
• Proven ability to develop and maintain strong interdepartmental partnerships.
• Experience managing teams working cross-functional within an organization.
• Experience meeting with clients at multiple levels and building strong relationships.
• Confidence to make tough decisions when necessary.
• Industry Knowledge - Considered an expert in the field's concepts, practices and procedures.
• Customer Satisfaction - Excellent customer interaction and trusted advisor abilities.
• Leadership - Lead by example and empower a team under pressure and deadlines.
• Complexity - Performs varied tasks independently or through teams and suggests improvements.
• Independence/Creativity/Judgment - Works independently with creative latitude and judgment.

Responsibilities

• Monitor and report KPIs pertaining to your team including financial performance of accounts, productivity and operational components.
• Review weekly statistics in key performance areas and implement actions necessary to meet management expectations.
• Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability across customers' supply chains.
• Generate innovative ideas to remove operational obstacles and increase team efficiency.
• Conduct regular Account Reviews in partnership with Client Sales to ensure goals are met.
• Manage the execution of large departmental projects and transitions.
• Develop and execute department quality assurance initiatives and process verification.
• Partner with HR and Recruiting for requisition management and onboarding of new team members.

Skills

Transportation industry experience

Team leadership

Client relationship building

Cross-functional collaboration

Strategic planning

Decision making

Project management

Communication skills

Job description

Roadtex Transportation, now part of Echo Global Logistics, seeks a senior leader to join the Sales Operations department and oversee a team of operations managers and staff, guiding day-to-day activities and departmental strategy.

You will monitor KPIs, develop efficiency initiatives, manage large projects, and partner with HR for onboarding, helping client accounts improve profitability and service levels across the supply chain.