Director of Operations & People Leadership

Chick-fil-A; Van Buren Charter Township (MI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, Vision, and Dental insurance

PTO

Performance bonuses quarterly and annu

Significant 1-on-1 development time

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Growth and development opportunities

Job summary

Chick-fil-A Belleville is seeking a Director of Operations and HR/Talent who leads with hospitality values, coaching leaders and teams to excel in guest experience, food safety, and profitability.

You will balance hands-on restaurant leadership with HR stewardship, develop leadership pipelines, and partner with the Owner/Operator to drive performance and growth in a fast-paced, people-centered culture.

Qualifications

• 1–3+ years in HR management, Talent Acquisition, Store/Operations Management, or a Senior Director role within QSR or hospitality.
• Education: High School Diploma required; Associate's or Bachelor's degree in Human Resources, Business, or related field preferred (or equivalent leadership experience).
• Talent Acquisition & Onboarding: Proven ability to source, recruit, interview, and select top-tier talent to meet staffing and growth goals.
• Employee Relations & Performance Management: Skilled in coaching leaders, handling conflict resolution, conducting performance reviews, and addressing behavioral or policy concerns constructively.
• Team Development & Training: Experience building leadership pipelines, mentoring Team Leaders, and driving retention initiatives.
• Compliance & HR Operations: Familiarity with basic employment laws, workplace safety, and administrative HR processes (e.g., onboarding documentation, records management).
• Service Mindset: Deep commitment to supporting and serving Team Members, fostering a culture of hospitality, continuous learning, and care.

Responsibilities

• Operational & Team Leadership: Lead diverse teams across all dayparts in a high-volume restaurant, driving operational excellence in guest experience, food safety, and quality metrics.
• Financial & Performance Stewardship: Manage food cost, labor budgets, and operational efficiency to achieve store profitability and growth goals.
• Talent Development & Coaching: Train, mentor, and elevate team members and leaders, modeling high standards and setting the shift tone.
• Guest Recovery & Hospitality: Champion genuine hospitality and handle guest recovery to protect and elevate the brand.

Skills

HR management

Talent Acquisition

Operations management

Leadership

Employee relations

Training & development

Compliance & HR operations

Service mindset

Education

High School Diploma

Associate's or Bachelor's degree in HR/Business

Job description

Chick-fil-A Belleville is seeking a Director of Operations and HR/Talent who leads with hospitality values, coaching leaders and teams to excel in guest experience, food safety, and profitability.

You will balance hands-on restaurant leadership with HR stewardship, develop leadership pipelines, and partner with the Owner/Operator to drive performance and growth in a fast-paced, people-centered culture.