Director of Restaurant Operations & People Leadership

Workstream; Tulare (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Chick-fil-A East Cartmill is seeking a Director to manage designated areas of daily operations, serving as the point person for escalated guest and staffing issues while ensuring leaders uphold food safety standards and teamwork culture.

You will set weekly goals for team leads and trainers, mentor operational leaders, coach on best practices, and own the five Critical Success Factors of your area, with a focus on performance and innovation.

Responsibilities

• Quickly recognize and delegate to resolution bottleneck and operational issues
• Clearly communicates key strategies from the Director team to team members
• Serve as the “Chief Problem Solver” for guests and the team
• Actively engage in leadership meetings
• Mentor all operational leaders and recognize future potential leaders within the team
• Coach leaders to recognize best practices and problem resolution
• Own the five “Critical Success Factors” of your designated area
• Ensures that the restaurant meets all food safety requirements
• Communicate all issues with team members and guests to Director team in a timely manner
• Practice big picture thinking
• Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
• Lead by example - must adhere to all Chick-fil-A policies and procedures
• Combine critical thinking and practical leadership to create a culture of innovation

Job description

Chick-fil-A East Cartmill is seeking a Director to manage designated areas of daily operations, serving as the point person for escalated guest and staffing issues while ensuring leaders uphold food safety standards and teamwork culture.

You will set weekly goals for team leads and trainers, mentor operational leaders, coach on best practices, and own the five Critical Success Factors of your area, with a focus on performance and innovation.