Director of Operations, Fleet & Client Success

TaskUs; Michigan Center (MI); In loco; USD 117.000 - 175.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k)

Paid time off

Descrizione del lavoro

TaskUs seeks a Director of Operations to oversee Fleet Response campaigns across locations, ensuring top-tier client service. You will coordinate with Operations Managers, Team Leaders, and staff to meet targets and maintain operational excellence.

Key duties include staff deployment, cross-department collaboration, and implementing policies. This role requires travel readiness and a proactive, people-first leadership approach.

Competenze

• Minimum 3 years in the related field, ideally at Director or VP level in BPO Autonomous Vehicle Operations.
• Strong computer skills, especially Google Suite applications.
• Proven track record of meeting and exceeding targets.
• Excellent communication skills, both verbal and written.
• Ability to build productive client relationships with strong organizational, analytical and managerial skills.
• Proven ability to scale operations and retain employees.
• Flexibility to travel.

Mansioni

• Oversee and direct the activities of multiple campaigns with Operations Managers, Team Leaders and staff.
• Interact regularly with all company departments and campaign leaders and the management team.
• Maintain open lines of communication between staff and senior management.
• Staff and manage the operations assigned.
• Monitor staffing, provide coverage and training, and ensure excellent client service and issue resolution.
• Develop and implement individual and team goals and plans to achieve objectives.
• Guide Operations Managers to meet team and individual goals.
• Ensure compliance with policies and procedures.
• Assist senior leadership in crafting operations procedures.

Conoscenze

3+ years exp

Google Suite

Communication skills

Organizational skills

Analytical thinking

Managerial skills

Travel flexibility

Strumenti

Google Suite

Descrizione del lavoro

TaskUs seeks a Director of Operations to oversee Fleet Response campaigns across locations, ensuring top-tier client service. You will coordinate with Operations Managers, Team Leaders, and staff to meet targets and maintain operational excellence.

Key duties include staff deployment, cross-department collaboration, and implementing policies. This role requires travel readiness and a proactive, people-first leadership approach.