Director of Operations

TaskUs; Michigan Center (MI); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

TaskUs seeks a Director of Operations to oversee Fleet Response campaigns across locations, ensuring top-tier client service. You will coordinate with Operations Managers, Team Leaders, and staff to meet targets and maintain operational excellence.

Key duties include staff deployment, cross-department collaboration, and implementing policies. This role requires travel readiness and a proactive, people-first leadership approach.

Qualifications

• Minimum 3 years in the related field, ideally at Director or VP level in BPO Autonomous Vehicle Operations.
• Strong computer skills, especially Google Suite applications.
• Proven track record of meeting and exceeding targets.
• Excellent communication skills, both verbal and written.
• Ability to build productive client relationships with strong organizational, analytical and managerial skills.
• Proven ability to scale operations and retain employees.
• Flexibility to travel.

Responsibilities

• Oversee and direct the activities of multiple campaigns with Operations Managers, Team Leaders and staff.
• Interact regularly with all company departments and campaign leaders and the management team.
• Maintain open lines of communication between staff and senior management.
• Staff and manage the operations assigned.
• Monitor staffing, provide coverage and training, and ensure excellent client service and issue resolution.
• Develop and implement individual and team goals and plans to achieve objectives.
• Guide Operations Managers to meet team and individual goals.
• Ensure compliance with policies and procedures.
• Assist senior leadership in crafting operations procedures.

Skills

3+ years exp

Google Suite

Communication skills

Organizational skills

Analytical thinking

Managerial skills

Travel flexibility

Tools

Google Suite

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Job Description

Job Description

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What does a Director of Operations- Fleet Response really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director Of Operations, You Will

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Do you have what it takes to become a Director of Operations?

Requirements

• At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
• Proven ability to scale operations, and strong experience at employee retention.
• Flexibility to travel

Location

• Phoenix or Detroit is required

Application Window

This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Application Window

This position is expected to remain open until 9/17. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range

$117,000.00 - $175,000.00 per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.