Director of Operations: Scale & Service Excellence

TaskUs USA LLC; Detroit (MI); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off (vacation, sick leave, &

Holidays

Job summary

TaskUs is seeking a senior operations leader to oversee a broad spectrum of BPO functions related to autonomous vehicle operations. The role requires coordinating with multiple departments and senior management to ensure smooth operations and client satisfaction.

The ideal candidate will have 3+ years in a related field, proven ability to scale operations, and strong communication skills. The position is on-site in Detroit or Phoenix with travel as needed.

Qualifications

• At least 3 years of experience in BPO/autonomous vehicle operations.
• Strong computer skills, especially Google Suite applications.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Proven ability to scale operations and retain employees.
• Flexibility to travel.

Responsibilities

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations including monitoring operations staffing, provisioning coverage and training; provision of client service and problem resolution.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist in crafting operations procedures.

Skills

Leadership/Management

Google Suite

Target attainment

Communication skills

Operations scaling

Travel flexibility

Tools

Google Suite

Job description

TaskUs is seeking a senior operations leader to oversee a broad spectrum of BPO functions related to autonomous vehicle operations. The role requires coordinating with multiple departments and senior management to ensure smooth operations and client satisfaction.

The ideal candidate will have 3+ years in a related field, proven ability to scale operations, and strong communication skills. The position is on-site in Detroit or Phoenix with travel as needed.