Director of Operations & Associate Experience

Walmart; Hoboken (NJ); On-site; USD 132,000 - 264,000; Full time

Benefits offered by this job

Stock

Health benefits

Paid time off

Job summary

Walmart in Hoboken, NJ seeks a Director of Operations to lead associate-facing operating strategy across Walmart Connect. You will translate priorities into scalable programs spanning workforce management, location strategy, and operating cadence, partnering with WMC and enterprise leaders to improve execution and associate experience.

The role demands strong cross-functional leadership in a matrixed organization, a focus on continuous improvement, and the ability to build trust.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field required.
• 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.

Responsibilities

• Build trusted relationships across WMC and with key enterprise stakeholders for alignment and outcomes.
• Oversee workforce management and AOP headcount delivery through planning tools, reporting, governance, and operations.
• Set the strategy for WMC-wide associate experience programs, including recognition, culture, career development, mentorship, and leadership engagement opportunities.
• Lead location strategy to support business needs, associate experience, talent access, and organizational effectiveness.
• Establish performance governance through reporting and accountability for program adoption and operational consistency.
• Drive continuous improvement by proactively identifying opportunities and enabling business progress.

Skills

Operations management

Project management

Supervisory experience

Cross-functional teamwork

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field

Job description

Walmart in Hoboken, NJ seeks a Director of Operations to lead associate-facing operating strategy across Walmart Connect. You will translate priorities into scalable programs spanning workforce management, location strategy, and operating cadence, partnering with WMC and enterprise leaders to improve execution and associate experience.

The role demands strong cross-functional leadership in a matrixed organization, a focus on continuous improvement, and the ability to build trust.