(USA) Director, Operations

Walmart Connect; Hoboken (NJ); On-site; USD 132,000 - 264,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off

Education benefits

Job summary

Walmart Connect in Hoboken, NJ is seeking a Director of Operations to lead associate-facing operating strategy and execution across the business unit. You will partner with senior WMC leaders to translate priorities into scalable programs that improve execution and associate experience.

Responsibilities include workforce management, headcount planning, location strategy, and establishing governance for program adoption.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field.
• 5+ years’ experience in operations, project management, or related area (or 7+ with supervision).
• 3 years’ supervisory experience.
• Experience operating in a complex, matrixed organization.

Responsibilities

• Build trusted relationships with WMC and enterprise stakeholders to align priorities and drive outcomes.
• Oversee workforce management and AOP headcount delivery through planning tools and governance.
• Set strategy for associate experience programs, including recognition, culture, and leadership engagement.
• Lead location strategy to support business needs, associate experience, and organizational effectiveness.
• Establish governance and accountability for program adoption and performance.

Skills

Matrixed org

Relationship building

Operational rigor

Leadership

Continuous improvement

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field

Job description

Position Summary... What you'll do...Role summary: The Director of Operations leads associate-facing operating strategy and consistency and execution across Walmart Connect. This role oversees business unitwide operating programs across functional teams, including workforce management, associate experience, location strategy and operating cadence. As a trusted partner to senior WMC leaders and enterprise stakeholders, the Director translates business priorities into scalable programs that improve business unit execution, strengthen associate experience, and support organizational growth. The role works closely with Strategy and Planning leadership to align resources, priorities, and execution. The successful candidate has strong emotional intelligence and the ability to build trust across a complex, matrixed organization.

About the team: Walmart Connect is a key driver of Walmart’s growth, operating as a multi-billion-dollar closed-loop media business within the nation’s largest omnichannel retailer. The team delivers comprehensive advertising solutions by leveraging proprietary data from Walmart.com, the app, and over 4,600 U.S. stores. Collaborating with suppliers, merchants, stores, and agencies, the team focuses on strategic planning, cross-functional leadership, and data-driven decision-making. This high-visibility group supports Walmart’s business objectives and enhances customer engagement across multiple channels through innovation and impactful execution.

What you'll do:

• Build trusted relationships across WMC and with key enterprise stakeholders on behalf of WMC for alignment, navigating competing priorities, and driving outcomes through partnership including leading operating cadence through WMC's Ops Leads program,.
• Oversee workforce management and AOP headcount delivery through planning tools, reporting, governance, operations.
• Set the strategy for WMC-wide associate experience programs, including recognition, culture, career development, mentorship, and leadership engagement opportunities like speaker series.
• Lead location strategy by deliver strategy that supports business needs, associate experience, talent access, and organizational effectiveness.
• Establish performance governance through reporting and accountability for program adoption, operational consistency and associate experience
• Drive continuous improvement by proactively looking around corners to help drive the business forward

What you'll bring:

• Experience operating in a complex, matrixed organization with multiple stakeholders, competing priorities, and evolving business needs.
• A mindset for continuous improvement and building operational rigor.
• Demonstrated success partnering with senior leaders to translate strategy into operating plans, governance, and measurable execution.
• Ability to lead, develop, and inspire a high-performing team responsible for workforce management, business management, Associate Engagement Survey (AES) initiatives, and location strategy, fostering accountability, collaboration, talent development, and continuous improvement.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - CertificationPrimary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.