Director of Observability Architecture (Remote)

Grafana Labs

United States

Remote

USD 310,000 - 370,000

Full time

32 hours ago

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Benefits offered by this job

RSUs

Remote work

30 days annual leave

Grafana Shutdown Days

Job summary

Grafana Labs is hiring for a Director of Observability Architects (Americas) to shape strategy and lead solution experts guiding customers through onboarding, adoption, and expansion. You will empower teams to maximize Grafana's platform capabilities to meet business needs and influence product direction, driving significant impact in a remote-first environment.

You will attract, ramp, and mentor a diverse team of Observability Architects, collaborating with remote internal teams and a global

Qualifications

3+ years leading a team in a high-tech environment.
Experience as a manager-of-managers and coaching skills.
Direct mentoring and performance management experience.

Responsibilities

Direct the region's day-to-day work based on guidance from leadership, owning planning and outcomes for the Americas.
Own customer adoption, retention and expansion, with ongoing reporting, analysis and escalation for the team’s engagements.
Partner with AMER Sales leadership on customer programs and events to drive adoption and expansion.
Act as executive sponsor for key customers to ensure success and feedback into the operation.
Leverage AI tooling while maintaining human control and contact.