Director, Observability Architects (Americas) (Fully Remote)

Grafana Labs; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Grafana Labs is seeking a senior leader to direct the Americas observability practice and set strategy for market-aligned teams of solution experts. You will drive customer success and influence product direction while scaling a remote, globally distributed team.

You'll guide day-to-day planning, drive adoption and retention through data-driven partnerships, and recruit and mentor Observability Architects to build world-class customer outcomes across industries.

Qualifications

• 3+ years of leadership experience in customer-facing technical roles.
• In-depth observability knowledge and open source expertise.
• Strong communication and problem-solving skills.

Responsibilities

• Direct the day-to-day work for the Americas region, owning planning and outcomes.
• Drive customer adoption, retention, and expansion through analysis and partnership.
• Attract, recruit, and mentor a diverse team of Observability Architects.

Skills

Leadership

Observability

Open source

Communication

Job description

• Build out our practice on the forefront of the observability space.
• Set strategy for market-aligned teams of solution experts.
• Drive customer success and influence product direction.

What You'll Be Doing:

• Direct the day-to-day work for the Americas region, owning planning and outcomes.
• Drive customer adoption, retention, and expansion through analysis and partnership.
• Attract, recruit, and mentor a diverse team of Observability Architects.

What We're Looking For:

• 3+ years of leadership experience in customer-facing technical roles.
• In-depth observability knowledge and open source expertise.
• Strong communication and problem-solving skills.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations. We are a 100% remote company with team members across 40+ countries and a culture of transparency, autonomy, and trust.