Director, Observability Architects (Americas) | USA | Remote

Grafana Labs; EE. UU.; A distancia; USD 310.000 - 370.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs

Remote work

30 days annual leave

Grafana Shutdown Days

Descripción de la vacante

Grafana Labs is hiring for a Director of Observability Architects (Americas) to shape strategy and lead solution experts guiding customers through onboarding, adoption, and expansion. You will empower teams to maximize Grafana's platform capabilities to meet business needs and influence product direction, driving significant impact in a remote-first environment.

You will attract, ramp, and mentor a diverse team of Observability Architects, collaborating with remote internal teams and a global

Formación

• 3+ years leading a team in a high-tech environment.
• Experience as a manager-of-managers and coaching skills.
• Direct mentoring and performance management experience.

Responsabilidades

• Direct the region's day-to-day work based on guidance from leadership, owning planning and outcomes for the Americas.
• Own customer adoption, retention and expansion, with ongoing reporting, analysis and escalation for the team’s engagements.
• Partner with AMER Sales leadership on customer programs and events to drive adoption and expansion.
• Act as executive sponsor for key customers to ensure success and feedback into the operation.
• Leverage AI tooling while maintaining human control and contact.

Conocimientos

Team leadership

Customer-facing leadership

Mentoring

Open source/cloud

Strategic planning

Descripción del empleo

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

This is more than just a management role - it's your chance to build out our practice on the forefront of the observability space. As the Director of Observability Architects (Americas), you'll set the strategy for market-aligned teams of solution experts who guide Grafana's customers through onboarding, adoption, and expansion. You will ensure that our customers leverage the full power of our platform to meet their business needs. This is your opportunity to drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success.

What You'll Be Doing:

• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team's engagements.
• Partner with AMERSales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion.
• Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation.
• Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact.
• Develop, refine, and improve our programs and materials to bring the best experience to our customers.
• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Work with the team to create and enhance internal and external Grafana content and enablement.

What Makes You a Great Fit:

• 3+ years leading a team, 5+ years in the high tech industry having held customer facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, Architect, etc.
• Experience as a manager-of-managers, and strong leadership coaching skills.
• Direct experience mentoring, developing people and managing performance over time.
• In-depth technical knowledge and a desire to retain those skills in a leadership role.
• Experience in open source or cloud-first/product-led go-to-market programs.
• Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors' monitoring/data/visualization products.
• Strong written and oral communication skills to collaborate with our remote-first internal teams and diverse customer base.
• Creative problem-solving skills and the ability to rapidly pivot and adapt.

Compensation & Rewards

In the US, the OTE (On-Target Earnings) compensation range for this role is $310,000 - $370,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes - RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• 100% Remote, Global Culture -As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer:

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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