Director of Maintenance Operations

HELP USA; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Director of Maintenance Operations to lead facility maintenance across multiple sites in the metro NYC area. This role involves supervising maintenance staff, ensuring compliance with safety regulations, and managing budgets while maintaining high occupancy rates. The ideal candidate will possess strong project management skills and a solid understanding of HVAC, plumbing, and electrical systems. Join a dedicated team committed to providing essential services to at-risk populations and contribute to meaningful change in the community.

Benefits

Health insurance including dental and vision

Generous Paid Time Off

401k with Company contribution

Family coverage options

Qualifications

• Experience in project management or construction management on small projects.
• Knowledge of HVAC operations, plumbing, and electrical wiring.

Responsibilities

• Oversee physical plant operations and conduct maintenance inspections.
• Ensure compliance with state, city, and local inspections and audits.

Skills

Project Management

Construction Management

HVAC Operations

Plumbing

Electrical Wiring

Organizational Skills

Communication Skills

Computer Literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Program: Central | 115 East 13th Street, New York, NY 10003

What You'll Do

As Director of Maintenance Operations, you’ll report to our Vice President of Physical Plant Management and spend most of your time at one of our 20 temporary housing or program sites located throughout the metro NYC area. You’ll oversee physical plant operations for these sites and conduct rotational visits to conduct maintenance inspections – instructing and assisting facility maintenance staff on maintenance and construction corrective actions related to HVAC equipment, hot water heaters, pumps, motors, electromechanical equipment, etc.

Your responsibilities will include:

1. Works closely with the maintenance staff at each site to provide supervision, guidance, mentoring, and evaluations.
2. Coordinates with site staff in addressing violations and obtaining all documentation required to have them successfully removed from record, and will also attend Department of Buildings and Environmental Control Board hearings when required.
3. Ensures facility compliance with state, city, and local inspections and audits and adheres stringently to OSHA guidelines.
4. Coordinates with program staff with respect to correction of physical plant deficiencies identified as a result of OTDA, Callahan, and other oversight inspection processes.
5. Ensures that normal work for apartment turnovers occurs within sponsor mandated timeframes and that units requiring extensive work are held offline as minimal as possible so that a 95% average annual occupancy rate is maintained at each Family facility.
6. Ensures that preventive maintenance and custodial services are performed in accordance with approved schedules.
7. Collaborates with the Vice President of Physical Plant Management to conduct training sessions for maintenance staff.
8. Prepares routine and special reports as required by executive management and program sponsors.
9. Coordinates with suppliers and contractors on preventive maintenance and other projects to define the scope of work to be done, collect and evaluate bids, and schedule and oversee work.
10. Keeps track of maintenance budgets and inventories and orders supplies as needed.
11. Ensures that goods and services are properly requested, signed for, inventoried, and stocked.
12. On-call 24 hours per day in case of emergency situations.

You’re a great fit for this role if you have:

1. High School Diploma or equivalent OR equivalent experience and skills.
2. Experience should include project management and/or construction management on small projects.
3. Knowledge of basic electrical wiring, boiler mechanics, HVAC operations, plumbing, and mechanical.
4. Experience in the identification, remediation, and discharge of violations.
5. Strong organizational skills, with the ability to multitask and manage frequently shifting priorities.
6. Ability to take initiative, work with minimal supervision, and follow through to completion.
7. Ability to interface with all levels throughout the organization.
8. Good oral and written communication skills.
9. Good computer literacy skills, particularly with Microsoft Office applications.
10. Valid Driver's license.
11. Experience with shelter operations, NYC DHS Maintenance Policy, and NYS Adult and Family Shelter Regulations will be considered a plus.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401k with Company contribution even if employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.