Director of Language Access & Interpreter Services

aah; Charlotte (NC); Hybrid; USD 114.000 - 171.000; Vollzeit

Zusammenfassung

Advocate Health in Charlotte, NC is seeking a senior leader to oversee Language Services across multiple regions. You will develop and coach a team of 3-4 managers, set strategic direction, manage budgets, and drive quality and regulatory compliance in healthcare language access.

This role requires 7+ years in language services or healthcare operations, 4+ years in management, and a Bachelor's (Master's preferred).

Qualifikationen

• Bachelor's degree required; Master's preferred.
• 7+ years of language services or healthcare operations experience; 4+ years in management.
• Knowledge of Joint Commission standards and regulatory compliance.

Aufgaben

• Direct multi-region language services operations across assigned geographic areas.
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals.
• Drive enterprise initiatives including standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across regions.
• Lead partnerships with clinical leadership and community organizations.

Kenntnisse

Strategic leadership

Multi-region management

P&L management

Budget development

Contract negotiation

Quality compliance

Executive communication

Stakeholder engagement

Health equity

ROI analysis

Ausbildung

Bachelor's degree

Master's degree preferred

Jobbeschreibung

Advocate Health in Charlotte, NC is seeking a senior leader to oversee Language Services across multiple regions. You will develop and coach a team of 3-4 managers, set strategic direction, manage budgets, and drive quality and regulatory compliance in healthcare language access.

This role requires 7+ years in language services or healthcare operations, 4+ years in management, and a Bachelor's (Master's preferred).