Strategic Director, Language Access & Interpreter Services

Advocate Health; Charlotte (NC); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Advocate Health is seeking a senior leader to direct language services operations across multiple regions, including NC/Southeast. You will coach 3–4 managers, align regional strategy with enterprise goals, and drive standardization and quality initiatives.

The role emphasizes P&L accountability, strategic partnerships with clinical leadership, and collaboration with community organizations, with a hybrid work arrangement across Advocate Health locations.

Qualifications

• Bachelor's degree required; Master's preferred.
• 7+ years of language services or healthcare operations experience plus 4 years of management experience.
• Master's degree preferred in healthcare administration or related field.

Responsibilities

• Direct multi-region language services operations across Illinois, Wisconsin, or North Carolina/Southeast.
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditation requirements including Joint Commission standards.

Skills

Strategic leadership

Multi-region management

P&L management

Quality & compliance

Change leadership

Executive communication

Partnership building

Healthcare language services

Budgeting

ROI analysis

Education

Bachelor's degree

Master's degree

Tools

Lean/Six Sigma

Job description

Advocate Health is seeking a senior leader to direct language services operations across multiple regions, including NC/Southeast. You will coach 3–4 managers, align regional strategy with enterprise goals, and drive standardization and quality initiatives.

The role emphasizes P&L accountability, strategic partnerships with clinical leadership, and collaboration with community organizations, with a hybrid work arrangement across Advocate Health locations.