Director, Language Access & Interpreter Services

aah; Oak Brook (IL); Hybrid; USD 157,311,000 - 235,966,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development

Job summary

Advocate Health seeks a senior leader to direct language services operations across multiple regions, ensuring strategic alignment with enterprise goals and quality standards. You will manage a leadership team, oversee partnerships, and drive P&L accountability while coordinating with clinical leadership and community stakeholders.

The role emphasizes transformation initiatives, service expansion, and innovative partnerships to advance language access and patient experience across regions.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 7+ years in language services or healthcare operations with 4+ years of management experience.
• Proven ability to lead multi-region operations and deliver enterprise-level results.

Responsibilities

• Direct multi-region language services operations across assigned geographic areas (Illinois, Wisconsin, or North Carolina/Southeast).
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage community engagement programs and partnerships within assigned geographic areas.
• Oversee safety event management and ensure compliance with patient safety protocols.
• Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.
• Drive quality standards, regulatory compliance, and patient experience across regional operations.
• Build strategic partnerships with clinical leadership, service line executives, and community organizations.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditation requirements including Joint Commission standards.
• Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.
• Sponsor change programs and align stakeholders around transformation initiatives.
• Lead innovation initiatives and partnership development to advance language services capabilities.
• Develop and maintain a talent pipeline through manager development and succession planning.

Skills

Strategic leadership

Operational management

P&L management

Change leadership

Executive communication

Stakeholder engagement

Financial acumen

Partnership development

Education

Bachelor's degree

Master's degree preferred

Tools

Joint Commission readiness

Job description

Advocate Health seeks a senior leader to direct language services operations across multiple regions, ensuring strategic alignment with enterprise goals and quality standards. You will manage a leadership team, oversee partnerships, and drive P&L accountability while coordinating with clinical leadership and community stakeholders.

The role emphasizes transformation initiatives, service expansion, and innovative partnerships to advance language access and patient experience across regions.