Director, Language Access & Interpreter Services

600 Advocate Health, Inc.; Charlotte (NC); Hybrid; USD 76,000 - 113,000; Full time

Benefits offered by this job

Health and welfare benefits (medical,

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health is seeking a senior leader to direct language services operations across multiple regions, including NC/Southeast. You will coach 3–4 managers, set strategic direction, and drive enterprise initiatives while maintaining strong partnerships with clinical leadership and community organizations.

The role emphasizes achieving enterprise-wide quality, patient experience, and regulatory compliance, with a focus on talent development and cross-functional collaboration in a hybrid work

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 7+ years language services or healthcare operations experience plus 4 years of management.
• Healthcare leadership certification preferred.

Responsibilities

• Direct multi-region language services operations across Illinois, Wisconsin, or North Carolina/Southeast.
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage community engagement programs and partnerships within assigned geographic areas.
• Oversee safety event management and ensure compliance with patient safety protocols.
• Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.
• Drive quality standards, regulatory compliance, and patient experience across regional operations.
• Build strategic partnerships with clinical leadership, service line executives, and community organizations.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditation requirements including Joint Commission standards.
• Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.
• Sponsor change programs and align stakeholders around transformation initiatives.
• Lead innovation initiatives and partnership development to advance language services capabilities.
• Develop and maintain a talent pipeline through manager development and succession planning.

Skills

Strategic leadership

Multi-region ops

P&L management

Executive communication

Stakeholder management

Change leadership

Financial analysis

Regulatory compliance

Education

Bachelor's degree

Master's degree preferred

Job description

Advocate Health is seeking a senior leader to direct language services operations across multiple regions, including NC/Southeast. You will coach 3–4 managers, set strategic direction, and drive enterprise initiatives while maintaining strong partnerships with clinical leadership and community organizations.

The role emphasizes achieving enterprise-wide quality, patient experience, and regulatory compliance, with a focus on talent development and cross-functional collaboration in a hybrid work