Director of Front Office: Guest Experience Leader

White Lodging; Chicago (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision

Paid Parental Leave

Vacation/PTO with rollover

401(k) with company match

Wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Hotel discounts

Multiple hotels in each market

Job summary

White Lodging in Chicago is seeking a Director of Front Office to lead a dedicated team delivering exceptional guest service from check-in to departure. You will drive front office performance, manage associate engagement, and uphold brand standards while fostering a positive work environment.

The role requires leadership experience in a full-service hotel, strong communication skills, and proficiency with PMS and POS systems.

Qualifications

• Previous front office leadership experience in a full-service hotel
• Strong communication and problem-solving skills focused on guest and associate satisfaction
• Ability to develop and motivate teams while managing multiple operational priorities
• Experience with hotel systems (PMS, POS) and understanding of front office procedures
• Proven ability to drive performance results and uphold hospitality standards

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery
• Develop and implement department strategies that improve financial performance and guest satisfaction
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
• Collaborate with other departments to drive alignment and communication for an optimal guest experience
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results

Skills

Front Office Leadership

Guest satisfaction

Team development

Communication

PMS / POS knowledge

Tools

PMS systems

POS systems

Job description

White Lodging in Chicago is seeking a Director of Front Office to lead a dedicated team delivering exceptional guest service from check-in to departure. You will drive front office performance, manage associate engagement, and uphold brand standards while fostering a positive work environment.

The role requires leadership experience in a full-service hotel, strong communication skills, and proficiency with PMS and POS systems.